November 20-December 1, 2023

2-week Virtual Assistant Training (Appointment Setter, Social Media Manager, Administrative Assistant)

I have been working in the BPO industry for 10 years and became a Team Leader for more than 3 years which allowed me to develop not only my leadership skill but also my time management and organizational skills. I am adaptable to different work types and highly motivated to deliver quality results. I can multitask and gets the job done efficiently. I am a detail-oriented person, so 100% work quality is my top priority.

Overall, I am a reliable virtual assistant who can definitely help you with your workload and make your business life easy.

Concentrix, Cebu, Philippines 2019-2023
(Team Lead, Operations)
• Responsible for the day-to-day supervision of a group of call center associates
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
• Identify performance related issues, develop action plans for improvement.
• Provide subject matter expertise in handling escalated customer calls.
• Conduct team meetings to ensure expedient communication to relevant information. Schedule and organize team activities.
• Other administrative tasks and deliverables related to program improvement.

Concentrix, Cebu, Philippines 2013-2019
(Customer Service Representative)
• Provide inbound customer support.
• Assess all inbound calls to accurately and efficiently address customer’s needs by maintaining a strong customer focus.
• Efficient in navigating multiple systems and tools.
• Actively listen and ask questions to identify customer needs.
• Resolve billing issues and address claims inquiries.
• Follow HIPAA guidelines to protect the privacy of the customer.

Royal Oaks International School, Philippines 2006-2013
(Office Clerk)
• Answers phones, direct calls to appropriate individuals and prepares messages.
• Prepares letters, memos, forms and reports according to written and verbal instructions.
• Collecting, filing and organizing office documents such as reports and confidential records.
• Maintaining and keeping student records.

Cebu Doctors’ University, Philippines 2003-2006
(Office Clerk)
• Assist Dean’s secretary in filing and organizing documents.
• Answers phones, direct calls to appropriate individuals.
• Doing typing jobs for the Dean’s lecture materials.
• Monitoring office inventory and ordering supplies.
• Maintaining and keeping student records.