Joyce Anne Lustre

Professional Virtual Assistant
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Contact Information
  • joyceannelustre@gmail.com
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  • +639054559579
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  • Pasig City, Philippines
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Skills

Organized, Strategy Development, Resilient, Collaboration, Innovative thinking, Excellent planning skills, Excellent in Excel/PowerPoint, Ability to multi-task, Work to meet the deadlines, Fast learner and Excellent Communication Skills
About

I have seven years of BPO expertise with an emphasis on healthcare accounts and am a registered pharmacist with three years of clinical experience. As a Subject Matter Expert, I have direct contact with our onshore leads. I design reports, presentations, modules, templates and decks. In addition, I teach new hires and give senior staff members a refresher course. Conducting updates is another responsibility I have.
Work Experience
2009-2012

Clinical Pharmacist, St. Luke's Medical Center Global City

My responsibility was to review each patient's prescription regimen, look for any potential drug interactions, and work with any allied healthcare specialists to get any explanations or suggestions regarding the patient's drug management.
2012-2014

Pharmacy benefits Analyst, OptumRx - Taguig City

To ensure proper implementation, analyze benefit requests and gather all essential information. Carries out new and ongoing benefit plan and client pricing implementation with the Client Management team. Ensures prompt communication of any problems or data required to finish a plan request.
2014-2018

Subject Matter Expert, OptumRx - Taguig City

Making sure the training materials are updated before to ramp-up is one of my duties as a SME. Monitoring the updates that our US customer cascades allows us to anticipate any questions the analysts might have. Develops fresh analysts, coaches, and mentors through training. Ensures that the team's accuracy falls between the 98 and 100 percent range of the target. Give a suggestion for how to solve the accuracy issues our team had.
2018-2019

Assistant Manager Apprentice, OptumRx - Taguig City

Provides weekly one-on-one coaching to the analysts to discuss their performance. Assign analysts to the various project kinds that the company may require. Jointly establishes performance targets and objectives with the senior management group. Together with management and senior trainers, keeps track of performance development.