2017
Bachelor of Science in Office Administration
University of Caloocan City
More Facts About Me!
Hello!
I am Jovielyn Nicol, but I prefer people calling me by my nickname "Nickey".
I am32 years old, a single lady from Quezon City, Philippines.
I'm an optimistic person, I always look at the brighter side of everything.
I am self-motivated, always making sure to give my hundred one percent in anything I do.
I'm a former Customer Service Representative for 34 months handling different accounts such as Telco, Financial, Healthcare, and Retail. I am thankful with those people I encountered during my journey as they played a big role of my success in this career. I gained a lot of experience, knowledge, and skills with this job role that helps me develop my personality as an individual.
I also have an experience handling my personal online business where I use social medias as my primary platform. During my college days, I had a lot of experience doing administrative tasks such as filing, taking phone calls, email management, etc.
With this experience, I know I am ready to shift my career as a successful Virtual Assistant where I can showcase all of the knowledge and skills that I have. I know that my positive traits in life will lead me to my success sooner!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
FB Ads Expert
Administrative Tasks
Certificates
My Experience and Education
January 2023
-
July 2023
Cognizant Philippines
(Customer Service Representative)
-Handling Retail account (Sysco)
-Assisting customers regarding their deliveries, placing orders, creating e-credits.
June 2021
-
December 2022
Carelon Global Services
(Customer Service Representative)
Handling Healthcare Account (Anthem)
January 2021
-
May 2021
Everise Philippines
(Customer Service Representative)
Handling Financial Account (H&R Block)
December 2019
-
July 2020
Teleperformance Philippines
(Agent)
Customer Service Representative
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Representative
Former Customer Service Representative who's dedicated to delivering exceptional customer experiences.