Jovelyn Aduvas Jovelyn

Teletech
(Activation)

1. Customer Account Activation
Activate new internet service accounts for residential or business customers
Verify customer information, service plans, and eligibility
Ensure correct provisioning of internet, data, and related services

2. Service Provisioning & Configuration
Configure customer connections (fiber, DSL, wireless, or mobile data)
Assign IP addresses, usernames, passwords, and service profiles
Coordinate with technical teams to complete activations

3. Customer Support & Guidance
Guide customers through connection setup and first-time use
Explain service features, usage limits, and billing cycles
Provide basic troubleshooting during activation

4. Verification & Quality Checks
Confirm successful activation and stable connectivity
Test service speed and connection status
Ensure services meet company quality standards

5. Documentation & Record Keeping
Update customer records in CRM or billing systems
Log activation details, issues, and resolutions accurately
Maintain confidentiality of customer data

6. Issue Resolution & Escalation
Identify activation errors or delays
Resolve basic technical or system-related problems
Escalate complex issues to network or field technicians

7. Compliance & Policy Adherence
Follow company policies, regulatory requirements, and service-level agreements (SLAs)
Ensure activations comply with legal and security standards

8. Coordination & Communication
Communicate with sales, billing, and technical departments
Inform customers about activation timelines and delays
Provide clear status updates

9. Customer Satisfaction
Deliver a smooth and positive onboarding experience
Handle customer concerns professionally and courteously
Collect feedback after activation when required

10. Performance & Productivity
Meet daily or monthly activation targets
Maintain accuracy and efficiency under time pressure
Continuously improve knowledge of products and systems