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Bachelor of Science in Accountancy
Lyceum of the Philippines University
Who I am
I have a year of experience in the BPO industry as a Customer Service Representative with a wide range of skills gained from working in multiple lines of business, and 6 months working as a Freelancer for a large logistics company, let me help you put a great value in your business by assisting customers and solving their problems.
My Skills and Competencies
Social Media Management
Graphic Designer
Search Engine Optimization
Bookkeeping
Certificates
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My Experience and Education
2022
-
Present
TForce Freight
(Email Representative)
Generating an average of $500 of revenue per email through a wide array of services and assistance including scheduling pickups, document verifications, billing services, quoting rates and general customer service with an average closed cases of 72 per day.
2021
-
Present
All Day Trendy
(Social Media Manager)
Organize and create content for 2 Facebook pages to maximize engagements and profits.
2021
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2022
Fire Recovery USA
(Claims Representative)
Finish 58 claims daily for Cost Recovery Services across multiple Fire Departments in 42 states with a completed daily invoice of $26,000 on average.
2020
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2021
Amazon.com
(Customer Service Representative)
Taking a daily average of 35 Inbound calls. Tracking and managing customer orders, locating unknown charges, managing subscriptions, adding and removing payment methods with an average survey score of 93%.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search Engine Optimization
Search the Internet for information on a wide variety of topics.
Bookkeeping
Promote companies' products and services by developing copy for websites, social media, marketing materials.