2024
BSBA Major in Financial Management
Icct Colleges
The Only Virtual Assistant You Need
I am Josefa, a trained Virtual Assistant with a degree of Bachelor of Business Administration. I am a skilled Customer Service Representative with over two years of experience across multiple accounts. I specialize in process optimization, customer support, and operational efficiency to help businesses run smoothly.
I work efficiently, adapt quickly, and focus on getting things done right. My goal is to make tasks easier, improve productivity, and deliver quality results.
Let’s connect to see how I can support your business.
What I Bring to the Table
Data Entry
Content Creator
Admin Support
Customer Service Management
General Virtual Assistant
Medical Virtual Assistant
Certificates
My Experience and Education
2024
-
Present
Freelance
(General Virtual Assistant)
As a General Virtual Assistant (GVA), I provide efficient and reliable support to businesses and entrepreneurs by handling administrative tasks, email management, scheduling, research, file organization, and social media assistance. I streamline workflows, boost productivity, and ensure smooth operations, allowing my clients to focus on growth and success.
2022
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2025
Accenture Inc
(Health Relations Customer Service Associate)
I managed multiple accounts, assisting members with benefit inquiries, claims processing, and policy updates. I ensured accuracy and compliance with healthcare regulations while providing prompt and efficient resolutions. My role required critical thinking, adaptability, and strong attention to detail to deliver high-quality service in a fast-paced environment.
2022
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2022
Global Integrated Contact Facilities - BPO
(E-commerce Chat Support Representative)
Assisted sellers and customers via chat, resolving order issues, refunds, and policy inquiries efficiently. Ensured a smooth shopping experience through quick problem-solving, clear communication, and excellent customer service.
2021
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2021
Savemore Supermarket
(Checkout Operations Associate)
Efficiently handled transactions, processed payments, and provided excellent customer service to ensure a smooth checkout experience. Managed cash registers, maintained accuracy in sales records, and assisted customers with inquiries. Demonstrated attention to detail, speed, and professionalism in a fast-paced retail environment.
My Services
Customer Service Support
I can help assist customers through email management, answering questions via email and phone.
Data Entry
I offer accurate and efficient data entry, ensuring organized records and streamlined workflows.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
General Virtual Assistant
I provide efficient administrative support, managing emails, scheduling, data entry, and customer communication.
Medical Virtual Assistant
I assist healthcare professionals with admin tasks, scheduling, and data entry to keep operations smooth and efficient.