2006
BSBA - Marketing
Pamantasan ng Lungsod ng Marikina
Helping you get things done with a smile!
Hi, I’m Jorelyn Esquillo but you can call me Jho! I’m a highly motivated virtual assistant who is passionate about helping businesses stay organized and run smoothly. With experience in customer service, sales, and administrative support, I’ve developed the ability to multitask, stay efficient, and handle tasks with minimal supervision.
I’m a fast learner with a "can-do" attitude, always ready to adapt and take on new challenges. I thrive in keeping things in order, managing multiple responsibilities at once, and ensuring that everything runs efficiently. More than just completing tasks, my goal is to build long-term relationships with my clients by being reliable, dedicated, and committed to their success.
I believe that success comes from continuous learning, adaptability, and genuine commitment. If you’re looking for someone who is organized, dependable, and eager to help, let’s connect!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2025
Freelance
(Online Sales Staff)
• Process customer orders, returns, and refunds promptly, ensuring accuracy and compliance with company policies to enhance customer satisfaction.
• Engage with customers through online chat, email, and social media, addressing inquiries, resolving issues, and providing personalized product recommendations to boost conversion rates.
• Track and analyze sales performance metrics, identifying trends and opportunities to improve product listings, promotional strategies, and pricing.
• Collaborate with marketing and inventory teams to coordinate promotions, update product descriptions, and ensure the availability of popular items across digital platforms.
2021
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2023
Cal-Asia Direct Distributor Inc.
(Office Staff)
• Performed a variety of administrative tasks, including data entry, document filing, and record-keeping, to support daily office operations.
• Assisted in processing purchase orders, invoices, and other business documents, ensuring accuracy and timely submission.
• Coordinated with various departments to facilitate communication, schedule meetings, and manage office supplies, promoting efficient workflow.
• Supported customer service by handling inquiries and providing product information, contributing to a positive customer experience.
• Monitored and updated inventory levels, working closely with the logistics team to ensure timely restocking and availability of products.
2020
-
2021
Perroquet Blue Gingersnaps
(Warehouse Encoder)
• Accurately encoded inventory data into the warehouse management system, ensuring up-to-date and error-free records for efficient stock management.
• Assisted in tracking incoming and outgoing shipments, coordinating with warehouse staff to maintain accurate inventory levels and timely deliveries.
• Conducted regular audits to identify discrepancies, implemented corrective actions, and improved data accuracy, contributing to streamlined warehouse operations.
2018
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2019
RB Hortaleza
(Customer Service)
• Provided prompt and professional customer support, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.
• Processed customer orders, returns, and exchanges efficiently, ensuring smooth transactions and adherence to company policies.
• Collaborated with sales and product teams to gain a thorough understanding of product offerings, enabling accurate information sharing and effective upselling.
2014
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2017
Skymart Tile Depot
(Sales Assistant Job Description:)
• Assisted customers with product selection, providing knowledgeable recommendations to meet their specific needs, resulting in increased sales and customer satisfaction.
• Maintained a well-organized store layout, restocked inventory, and managed product displays to ensure a visually appealing and customer-friendly shopping environment.
• Processed sales transactions efficiently and handled customer inquiries and complaints, ensuring a smooth and positive shopping experience.
My Services
Social Media Management
Content scheduling, audience engagement, and keeping your brand active across platforms.
E-Commerce Assistance
Product listings, order processing, inventory updates, and customer service to keep your store running smoothly.
Administrative Support
Email and inbox management, data entry, research, and other essential tasks that allow you to focus on business growth.
Testimonials
Finest VA
Jorelyn has been incredible as both a Social Media Manager and Lead Generation Specialist for our community page. She creates engaging content and graphics, manages interactions, and handles lead generation effortlessly. Her creativity and dedication have made a big impact on our community. She would be a great addition to any team!