2018
Humanities and Social Sciences
Our Lady of Fatima University
VIRTUAL ASSISTANT
A five-year veteran customer associate dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. A timely and situationally aware employee dedicated to supporting productive work environments.
I am an enthusiastic and motivated individual passionate about customer service. A team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
My Skills and Competencies
Social Media Management
Content Creator
Facebook Advertising
Administrative Task
Certificates
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My Experience and Education
2022
-
2024
Concentrix
(Email/Chat Support (NET-A-PORTER account))
- Net-a-Porter offers different types of luxury brands
- Offers thousands of items such as bags, dresses, sneakers, jewelry, etc.
- Doing back-office jobs for delivery handled multiple customers via chat at the same time
- Responding to customers' email queries
- Placing orders by phone, email, and chat.
2021
-
2021
Alorica Philippines
(Customer Service Representative (Verizon account))
- Verizon offers postpaid and prepaid cell phone line services.
- Processing payments with different payment methods both handled customer service and technical support within tenure.
- Answering calls from customers who wanted to have a new line of service doing an upgrade on both lines and phones
2019
-
2021
IBEX Global
(Customer Service Representative (AT&T account))
- Answering calls from customers who want to have a new line of servicefixing by doing basic troubleshooting on their services.
- Processing payments from the customer's monthly bill using different types of payment methods.
- Setting an appointment with the technician to install service.
My Services
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Admin Task
Updating and organizing the company's client database while implementing a streamlined filing system for improved effici
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.