April 2023

In-depth with Amazon | PRO VA PH

Completion certificate for Amazon Product sourcing and listing training

March 2023

General Virtual Assistant Training | PRO VA PH

Completion certificate for General Virtual Assistant

June 2022

QuickBooks Bookkeeping | VATPh

Completion certificate for QuickBooks Online and ProAdvisor

April 2023

Amazon Specialist Intern | PRO VA PH

- Researching Profitable Products from various website
- Understanding and executing guidelines for product researching
- Creation of Daily Product Sourcing Plan/StrategyAnalyzing and evaluating online suppliers and their product categories/product range, in line with the company’s profit and sales targets as well as budget
- Track and analyze trends on products consumption; and
- Other related tasks in support of business operations.

March 2023

General Virtual Assistant Intern | PRO VA PH

- Administrative Support: providing administrative support to a business or individual, such as scheduling appointments, managing emails and phone calls, creating reports, organizing files, and making travel arrangements.
- Social Media Management: helping manage social media accounts for a business or individual, including creating and scheduling posts, responding to comments and messages, and analyzing social media analytics.
- Customer Service: provides customer service support to a business or individual, including responding to inquiries, resolving complaints, and handling returns or exchanges.
- Research: conduct research on a wide range of topics for a business or individual, such as market research, industry trends, competitive analysis, and product research.

August 2022 - March 2023

Product Ready Trainer | Concentrix

- We are the product expert of QuickBooks Online and desktop that will teach new hire employees regarding of the product they will handle
- We are responsible for teaching new hires to excel their English language efficient and effective both written and oral , as well as it's structure and development
- Administrative task : Sending mail to higher-ups , managing training calendar session, filing and keeping confidential files , inbound/outbound calls to clients/ customer.
- Creates training programs to address skills and knowledge gaps
- Prepare learning materials for program

Dec 2021 - August 2022

Technical Support Advisor | Concentrix

- Taking inbound calls from different business owners resolving their technical / accounting issue with QuickBooks Desktop and Online, also payroll.
- Maintain a positive, empathetic, and professional attitude towards customers all the time
- Passionate and genuine desire to help customers and to work hard in order to provide the possible customer experience.

Sept 2021 - Nov 2021

Customer Support | Legato Health Technologies

- Responding promptly to customer inquiry about their patients Claims, Benefits, and Eligibility for their patients health insurance
- Ensure customer satisfaction and provide professional customer support. Taking inbound calls from different hospitals, checking for their patient information, and providing the best customer service help
- Furnishing members and health care practitioners with details regarding member's benefits.

BOOKKEEPING
General Bookkeeping & Payroll
Accounts Payable & Receivable
Bank and Credit card Reconciliation
Financial Reporting
Cash flow Analysis
ADMIN TASK
Inbox Management
Inbound/ Outbound calls
Calendar Management
Appointment Setting
AMAZON PRODUCT SOURCING
Product Listing
Keyword listing and Listing Optimization