Hello, my name is John Puga, I am from the Philippines, I'm thirty five years old and a single father, I have one daughter and she's already nine years old. I'm a hardworking individual and a responsible person specially when it comes to time management. I always take my responsibility seriously and to meet all the task before deadlines, and I always push myself to provide quality work to gain best result.
Experienced customer service professional with a strong background in hospitality, security, and BPO operations. Possesses two years of experience as a cashier at a resort and hotel, three years with a security agency (BPO), and two years as a customer service representative handling diverse accounts, including telco, retail, and financial services.
My key skills include cash handling, customer relationship management, and effective communication.
Would you like to connect to discuss how my skills can contribute to your team's success?
ZAMBOANGA CITY STATE POLYTECHNIC COLLEGE
Financial Account
- Account Reconciliation; Reconciling customer accounts, ensuring
accuracy and resolving discrepancies.
- Financial Reporting; Preparing financial reports, such as account
statements and transaction summaries.
Telco and Retail Account
- Technical Support; Troubleshooting and resolving technical issues for
customers, including network outages and device problems.
- Product Knowledge; Providing information about retail products, including
features, benefits and pricing.
- Issue Resolution; Resolving customer complaints and issues related to
orders, products, or services.
- Prospect Lead: Assisting customer for
product inquiry that has buying potential.
Setting Appointment: In home product
delivery, installation, repair, in home
survey consultation, and in store
appointment for small devices.
Processing payments for rooms, food,
and other services.
Handling guest inquiries and resolving
issues.
managing cash, credit card transactions,
and other forms of payment.
Maintaining accurate financial records
and reports.
Providing a welcoming and efficient
experience to guest.
Record transactions, Reconcile Bank Accounts, Issue Invoices, Record Payments, and Track Receipts
- Identify and gather potential leads from online directories, social media, or industry databases.
Search the Internet for information on a wide variety of topics.