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BSBA Major in marketing & management
Jose Rizal University
More Info About Me
I have taken on three (3) major roles in the BPO industry. Customer Service Representative , Technical Support Specialist And Lead Generation Specialist. Caring and friendly with professional manner customer service/technical support specialist with 5 years of experience in this line of business and B2B settings.
I have worked with Top BPO companies in the US such as telecommunication company , health care company , travel company , web hosting company and B2B companies.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Lead Generation Specialist
Certificates
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My Experience and Education
2017
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2019
Wendover & Target Marketing Intelligence
(Lead Generation Specialist)
As a Appointment Setter/ Real estate Cold caller, i need to:
-Provide/Generate leads through phone calls, social media and emails.
-Research. track , maintain and update leads
-Contact prospects to qualify leads
-Conduct client or market surveys to obtain information about potential leads
-Provide accurate and timely information to management
2019
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2021
Teleperformance
(Customer Service Representative & Techinal Support Representative)
As a Customer Service Representative in Airline account, I need to:
-Provide information to the customer who are asking/inquiring about the price of
the ticket of each and every airline that we are supporting
-Place customer reservation in the computer system
-Manage customer complaints and resolve as much as possible
-Provide assistance who are checkin-in , rebooking a flight and checking in baggages.
As a Technical Support in Telecommunication Account, I need to:
-Provide first level inbound telephone support for customers by troubleshooting,
investigating and resolving questions and challenges that our customers have.
-Recommend solutions to customers questions which may require follow-up or
escalation to a higher level of expertise.
-Handle situations which require adaptation of response or research according to
unique customer situations.
-Resolved billing questions and provide disputes
2021
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2022
Alorica
(Customer Service Experience)
As Customer Service Representative in Health Care Account, I need to:
-Provide a professional manner to each and every clients/customers that are calling
us.
-Grant pre-authorization for medical treatment , if covered.
-Provide extant and prospective members with the details of network providers.
-Advise our current and prospective members about the most suitable plans based
on their needs.
-Canceling members' plans upon their request , or due to recurrent non-payment.
2022
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2022
Concentrix
(Web Advisor)
As a Web Advisor/Technical Support i need to:
-Create a positive customer experience by resolving billing discrepancies, account complaints, troubleshooting technical issues such as (HTTP 404 , 403 Forbidden ,
503 Service Unavailable ,400 Bad Request And 502 Service Temporarily Overloaded) and answering their questions.
-Have an ability to deliver stellar customer service while troubleshooting a technical support call
2023
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2023
Everise
(Customer Service Specialist)
As Customer Service Representative in Health Care Account, I need to:
-Provide a professional manner to each and every clients/customers that are calling
us.
-Grant pre-authorization for medical treatment , if covered.
-Provide extant and prospective members with the details of network providers.
-Advise our current and prospective members about the most suitable plans based
on their needs.
-Canceling members' plans upon their request , or due to recurrent non-payment.
My Services
Lead Generation
To provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company object
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.