2018
Bachelor of Science in Business Administration Major in Management
Ateneo De Naga University
More Info About Me
I am a professional Customer Service and Sales Associate with over 2 years experience in handling prominent multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving, building customer loyalty and converting good amount of sales. Through the years. I was able to sell hundreds of flowers, home services, lawn care services and even travel packages.
Moreover, I always aim to exceed expectations when it comes to the results of each project I'm entrusted with. As a rule, I am reliable and punctual, and I don't make commitments I can't keep. I am also a person who can adapt to and succeed in a variety of job environments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Lawnstarter
(Sales Representative)
- Matching lawn care professionals with homeowners and providing job estimates
- Successfully booking and up-selling customers for recurring lawn care services.
- Required to convert at least 25% of calls into sale
2021
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2021
The Agajanian Group California
(Real Estate Virtual Assistant)
- Pre-qualifying over a hundred real estate leads each day asking them if they want to buy or sell properties
- Responsible in setting one to two appointments per day between the lead and our Sales Manager
2020
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2021
Sears Home Services
(Sales Development Associate)
-Scheduling technician appointments & sell home warranty programs
- Converting 60% of calls into sale and sell at least 2 warranties per day
- Making outbound calls to check undecided customers & convert it into a sale
2019
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2020
Tripadvisor
(Travel Support Specialist)
Assist travelers by responding to their inquiries and concerns through chat, email and phone
Processing, managing and up-selling travel bookings
Required to hit a sales quota of $135 revenue per call
2019
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2019
AT&T DirecTV
(Customer Support Representative)
Informing different customers about service interruptions and answer billing and technical related inquiries
Acted as a temporary production floor support and assisted my co-agents in resolving their customers' concerns
2018
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2018
FTD Proflowers
(Order Entry Agent)
Taking and managing flower orders and placing it in the system
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Barkha Sharma
Rank 1 John Merick - "Simply Amazing Performance!"