2017
Bachelor of Science in Aircraft Maintenance Technology
Cebu Aeronautical Technical School
More Info About Me
A highly talented, detail-oriented person with Facebook ads, Lead Generation, and Social Media Management skills, which advanced my knowledge in providing exceptional support and ensuring projects are completed on time and with utmost confidentiality. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing client support, resolving issues, and developing relationship to ensure loyalty and growth.
Key accomplishments include:
Developed Engaged Community of Followers for Clients
Successfully creating must-follow social media feeds
Graphic designs for Social Media Ads
My Skills and Competencies
Project Management
Human Resources
Time Management
Organizational Skills
Social Media Expert
Facebook Ads Management
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2020
-
2021
Sykes
(Customer Service Representative)
-Respond to customer inquiries and requests through various channels (phone, email, chat).
-Resolve customer complaints professionally and courteously, aiming for high satisfaction.
-Process orders, returns, and exchanges.
-Escalate complex issues to the appropriate personnel.
-Checking Customer reviews and surveys.
-Checking accounts of business partners.
March 2021
-
January 2024
Jamie - Balloons & Decor
(Facebook Management)
-Social Media Marketing
-Engager
March 2022
-
November 2022
24-7 Intouch
(Corporate Recruiter)
-Source qualified candidates through various channels.
-Screen resumes and applications to identify the most suitable candidates.
-Conduct phone interviews to assess skills, experience, and cultural fit.
-Manage the interview process, scheduling interviews and coordinating logistics with candidates.
-Maintain a strong candidate database and build relationships with potential hires.
-Promote the company's employer brand and culture to attract top talent.
November 2022
-
June 2023
VBP / KODA Capital
(Financial Planning Assistant / Client's Services Admin)
Client Support:
-Gather client financial data and input it into financial planning software.
-Assist with client meetings by preparing presentations and reports.
-Respond to basic client inquiries related to financial plans.
-Data Management:
-Process client orders, update and maintain accurate client information in databases.
-Generate invoices and track payments to ensure smooth financial transactions.
Problem-Solving and Support:
-Research client issues, identify root causes, and find appropriate solutions.
-Liaise with other departments (e.g., IT, finance) to ensure comprehensive client support.
-Prepare reports on client interactions and service metrics to identify areas for improvement.
June 2023
-
March 2024
Freelance
(Executive Assistant)
Schedule Management:
-Maintain the executive's calendar, scheduling appointments, meetings, travel arrangements, and deadlines.
-Prioritize and manage incoming emails, phone calls, and requests for the executive.
-Prepare agendas and briefing materials for meetings, ensuring the executive is well-informed.
Project Management and Research:
-Manage and prioritize multiple projects simultaneously, ensuring deadlines are met.
-Conduct research and gather information to support the executive's needs and decision-making.
Travel Arrangements:
-Organize and manage business travel itineraries, including booking flights, hotels, and transportation.
-Prepare expense reports and ensure travel adheres to company policies.
April 2024
-
October 2024
Wong's 2004 Limited
(HR-Manager / Executive Assistant)
Recruitment:
-Write and update job descriptions to reflect current roles and requirements.
-Utilize various channels (job boards, social media, networking) to source candidates.
-Conduct initial screenings and coordinate interviews with the company director.
-Oversee the onboarding process to ensure a smooth transition for new hires.
-Ensure all recruitment practices comply with labor laws and company policies.
-Work closely with department heads to understand staffing needs and align recruitment efforts.
June 2024
-
August 2024
Christmas Company
(Executive Assistant)
Calendar Management:
-Manage the executive's schedule, including appointments, meetings, and client visits.
-Coordinate with designers, clients, and vendors for scheduling.
Communication Management:
-Handle incoming and outgoing communications, including emails, phone calls, and correspondence.
-Liaise with clients, designers, and suppliers.
-Prepare and distribute meeting minutes and correspondence.
Project Coordination:
-Assist in project management, including scheduling, tracking deadlines, and coordinating with team members.
-Coordinate with suppliers and vendors for project deliverables.
My Services
Social Media Management
Social Media Account Setup, Instagram, Social Media Management, and Social Media Management
Facebook Ads Management
Facebook Ad Campaign, Facebook Ads Manager, and Facebook
Graphic Design
Logo Design, Figma, Brochure Design, and Graphic Design