I am John Derick

About Me

You can call me "Derick". I'm 30 years old and living in Manila, Philippines.

I'm working with BuddyBoss, a WordPress social community platform/App plugin. I have experience as a Customer/Technical Support Representative. I've assisted clients from different countries, such as the United States, the United Kingdom, and Australia. I also recently attended a General Virtual Assistant seminar, which boosted my knowledge in this field.

I know phone systems like Avaya and Jira. I'm also knowledgeable on Postman, Lambdatest, and Atlassian. I know HTML5, CSS3, JavaScript, Adobe Photoshop, and Illustrator for designing. The applications that I’m familiar with are Google Applications (Word/Excel), Visual Studio Code (Source code editor), Sublime Text 3 (Source code editor), Microsoft Visual Studio 2010 (IDE), Adobe Photoshop CC, and Adobe Illustrator CC.

In my free time, I like to read books and play sports especially playing and watching basketball. I also love playing computer games like Dota, Dota2, and other mobile games. Almost every day I do my morning runs (around 5kms a day) and go to the gym afterward.

I'm fit for the Job. Hire me now!

John Derick Dela Cruz Solis
Malabon, Philippines
johndericksolis@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Customer Service Representative
Technical Support Representative
Social Media Management
Graphic Designer
Data Entry
Virtual Assistant

Certificates

General Virtual Assistance Training
Typing Test

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
Bachelor of Science in Information Technology

Informatics Philippines

2013
Diploma in Information Communication Management Technology

Polytechnic University of the Philippines

2021 - Present
BuddyBoss
(Quality Assurance Engineer / (Former) Customer Support Representative)

Responsible for ensuring the quality and functionality of the BuddyBoss App by
creating test cases via excel, and identifying them on WordPress/Postman, and reporting bugs using Atlassian and Jira.

I also handled customers' inquiries via chat and email about the products, issues with their website, and our services.

2019 - 2021
TPG (Australian Telecom Company)
(Technical Support Representative)

Assigned to handle iiNet's customers's issues with their FTTN, FTTP, FTTC, and HFC services.

After 6 months, I was assigned as a senior floor walker to help and answer questions of new hire employees. I was assigned to take escalated calls.

2017 - 2019
Wipro Limited (Information Technology Services)
(Call Center Advisor / Customer Service Representative)

Responsible for assessing the credit approval of British Telecom customers regarding their mobile application.

2016 - 2017
Convergys
(Customer Service Representative)

Handles billing inquiries, phishing emails, disputes, claims, and technical problems of PayPal customers on their online purchases.

2015 - 2016
Teleperformance
(Technical Support Representative)

Responsible for receiving calls regarding Globe customers' Internet and Mobile problems and creating Job Order for onsite technician visits.

My Services

Graphic Designer

I'm a self-taught graphic designer. I use Canva, CapCut, Adobe Illustrator, and Photoshop.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Testimonials

Author

Levira Osas

Derick's, work was always exceptional! He cares about his work and takes the time to do it correctly.
Derick consistently demonstrate his dependability by taking on extra work when required, without compromising on quality.
He always seeks feedback and uses it to develop himself for improvement.
Not only John is reliable in completing his individual tasks, but he also consistently dependable when it comes to team projects.

Author

Teresa Binuya

I wanted to take a moment to acknowledge and commend Derick for his exceptional professionalism. His ability to maintain a calm, composed demeanor, even under pressure, truly sets him apart.

Derick has clear communication, timely follow-ups, and attention to detail are greatly appreciated and reflect the high standards he brings to work. Derick's contributions do not go unnoticed, and they make a significant positive impact on our collective success.

Author

Jansen Bersamin

Derick is one of those reliable supports when needed the most during his time. His dedication and commitments towards others to help is a relief to any team leader. He is one of our team’s pride and a legend.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Let's connect
I will be responding to your email within 24-48hrs

Address :
Malabon,
Philippines
Email :
johndericksolis@gmail.com


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