Bachelor of Science in Information Technology
Far Eastern University
I’ve been working in the BPO industry for more than 3 years. I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. In my previous job, this passion led me to challenge myself daily and learn new skills that helped me to do better work.
Far Eastern University
• Customer service representatives help customers with complaints and questions.
• Give customers information about products and services, place orders.
• Answer incoming calls, emails and chats.
• Create tickets and coordinates with the florist/customer regarding with the order.
• Maintain excellent customer satisfaction
• Greet customer and track packages.
• Answering or escalating concerns or queries.
• Maintain a quick service speed.
• Create ticket, cases and claim for a package.
• Executing all tasks assigned by the Team Leader diligently, on schedule and to the highest standard.
• Maintain a high level of professionalism while representing the company.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Place orders, track a package, process refund, create tickets and send a copy of invoice.
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