2012
Bachelor of Science in Information Technology
Far Eastern University
More Info About Me
I’ve been working in the BPO industry for more than 3 years. I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. In my previous job, this passion led me to challenge myself daily and learn new skills that helped me to do better work.
My Skills and Competencies
Customer Service
Social Media Manager
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2022
Frazer Consultants LLC
(Customer Service Representative)
• Customer service representatives help customers with complaints and questions.
• Give customers information about products and services, place orders.
• Answer incoming calls, emails and chats.
• Create tickets and coordinates with the florist/customer regarding with the order.
• Maintain excellent customer satisfaction
2020
-
2021
TELUS International Philippines
(Team Member)
• Greet customer and track packages.
• Answering or escalating concerns or queries.
• Maintain a quick service speed.
• Create ticket, cases and claim for a package.
• Executing all tasks assigned by the Team Leader diligently, on schedule and to the highest standard.
• Maintain a high level of professionalism while representing the company.
2018
-
2020
HCL Technologies
(Customer Care Specialist)
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Place orders, track a package, process refund, create tickets and send a copy of invoice.
My Services
Real Estate Virtual Assistant
A Real Estate Virtual Assistant is an employee who works for your company from an offshore location.
E-Commerce/Amazon VA
An eCommerce virtual assistant (VA) will help you with the product and research-based tasks, return, and exchanges.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.