John Arthur Luzon

Customer Service Representative
User Thumbnail
Contact Information
  • johnarthurluzonva@gmail.com
    •
  • 09760325155
    •
  • Caloocan City, Philippines
    •
About Me

I am a genuine and hard-working individual who values productive working relationships. Despite being new to this field of employment, I have some qualities that contribute with this industry.
Objective

To demonstrate and contribute my knowledge, abilities, and experience to a potential job that will allow me to pursue my career goals and enhance my skills.
Skills and Abilities

Proficient in Computer; Microsoft Word, Excel, Access, PowerPoint

Excellent communication skills and capable of presenting
Information in a clear and understandable way

Efficient in handling the task under peer pressure
Portfolio

https://myprofile.ph/johnarthurluzon
Work experience
December 2019 - August 2020

Service Crew

Includes receiving orders, cooking food, serving it to the customer, and collecting payment, among other responsibilities necessary to give people exceptional customer service. The first task of the service crew personnel is to welcome guests and take their orders.
October 2020 - March 2021

Customer Service Representative

Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved. Maintain client interaction logs, handle customer accounts, and file paperwork. Observe communication protocols, rules, and regulations. Take the extra mile to engage customers.
April 2021 - July2021

Account Associate

Gathering and analyzing financial data. Creating financial reports, forms, and paperwork. Assisting in the creation of financial statements and budgets. Preventing customers who have accounts with us from terminating their subscriptions. Multitasking while making phone calls. Handled beauty products for residents of the US and Canada. Trained to help consumers with problems like billing, customer retention, sales, and basic requirements.
September 2021- June2022

Customer Experienced Agent

Helping with billing concerns. Addressing inquiries from customers as they come through chats. Trained to help clients with questions about billing, orders, sales, and troubleshooting. Handling postpaid telecom services for residents of the US. Helping more than two clients.
November 2022 - Present

Virtual Assistant

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. And providing an excellent customer service skills and selling the products of your client
Educational Background
2108 - 2020

Secondary, Senior High School

Our Lady of Fatima University
Science Technology Engineering and Mathematics
2014 - 2018

Secondary, Junior High School

Bagong Barrio National High School
2008 - 2014

Primary

Bagong Barrio Elementary School
Character Reference
0915-832-5769

DHMIELYN A. SARNO, MIT

Project Manager