2019
Bachelor of Science in Maritime Education
Capitol University
More Info About Me
Adaptable and results-driven professional with experience in education, customer service operations, and digital marketing. Proven track record in delivering service excellence, process improvement, and team support, backed by a promotion to Subject Matter Expert in a BPO environment. Strong background in communication, client handling, and performance coaching from previous roles as an ESL Teacher. Currently developing expertise in social media management, helping brands strengthen their online presence through content strategy and audience engagement. Recognized for reliability, leadership potential, and a strong commitment to quality and continuous growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2025
-
2025
Quickfix Handyman Inc.
(Social Media Manager Intern)
Assisted in planning and creating social media content to help the brand connect with their audience and build an online presence. Helped manage posting schedules, engagement, and community interaction across platforms like Facebook, Instagram, and LinkedIn. Supported content strategy by researching trends, tracking post performance, and suggesting ideas to improve reach and engagement
2025
-
2025
Concentrix Inc.
(Subject Matter Expert (SME))
Delivered real-time support to agents by handling escalations and providing expert guidance on process workflow, policies, and customer service standards. Facilitated product and process training, side-by-side coaching, and quality reviews to improve agent performance and KPI results (AHT, CSAT, FCR). Partnered with leaders to resolve process gaps and improve customer experience and team performance.
2023
-
2025
Concentrix Inc.
(Customer Service Representative)
Assisted customers through live chat by answering questions, resolving concerns, and providing clear and friendly support. Handled multiple chats efficiently while maintaining accuracy, empathy, and a positive customer experience. Worked with team members to follow processes, share solutions, and improve overall service quality.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.