property manager with more than 6 years of experience in Property Management, Customer Service, Virtual Assistance, and Team Management, and 3 years in Book Keeping.
New Era University
• Manage day-to-day operations of multiple residential and/or commercial properties, ensuring smooth functioning and tenant satisfaction.
• Conduct regular property inspections to ensure maintenance standards and identify potential issues.
• Handle tenant inquiries, complaints, and conflict resolution in a timely and professional manner.
• Coordinate repairs and maintenance with contractors and service providers, ensuring cost efficiency and quality.
• Oversee lease agreements, renewals, and terminations, ensuring compliance with local regulations.
• Manage rent collection, track accounts receivable, and follow up on late payments or delinquencies.
• Prepare and present financial reports, including budgets, expenses, and revenue projections.
• Perform bookkeeping tasks, including tracking expenses, reconciling accounts, and preparing financial records for property owners.
• Market vacant units, screen potential tenants, and execute leasing agreements.
• Ensure compliance with property management laws, safety regulations, and building codes.
• Develop and maintain strong relationships with property owners, tenants, and service providers.
-Managing financial records for property owners and tenants.
-Processing rent payments, including tracking late payments and issuing reminders.
-Reconciling bank statements and ensuring accuracy of financial data.
-Generating financial reports for property owners, such as income statements and - balance sheets.
-Handling accounts payable and receivable for property-related expenses.
-Assisting with budgeting and forecasting for property management.
-Responding to inquiries and concerns from property owners, managers, and tenants via phone, email, or live chat.
-Assisting users with account setup, password resets, and troubleshooting technical issues.
-Providing guidance on using the software to accomplish specific tasks, such as managing leases or generating reports.
-Resolving billing disputes and processing refunds or adjustments as necessary.
-Escalating complex issues to the appropriate department or supervisor for further assistance.
-Keeping up-to-date with software updates and changes, and communicating these updates to users.
-Maintaining detailed records of customer interactions, including inquiries, resolutions, and follow-up actions.
-Documenting software bugs and enhancement requests for review by the development team.
-Creating and updating user manuals, FAQs, and knowledge-base articles to help users find answers to common questions independently
-Collaborating with colleagues in accounting, software development, and other departments to address customer needs effectively.
-Participating in team meetings to discuss ongoing projects, share updates, and brainstorm solutions to challenges.
-Communicating proactively with customers regarding any potential issues or disruptions to service.
-Seeking opportunities to streamline processes and improve efficiency in accounting and customer service operations.
Worked for American Express for a year, handling customer inquiries, resolving problems, and providing excellent customer support. Capable of using customer relationship management (CRM) tools and dealing with complex customer issues.
-Handled inbound customer calls, providing exceptional service and resolving their issues.
-Promptly responded to customer inquiries, providing accurate and relevant information to ensure their satisfaction.
-Assist customers with billing inquiries, dispute resolution, and payment and adjustment processing as needed.
Maintaining customer records and ensuring data accuracy in the CRM system.
-Collaborated with other departments to ensure that customer issues and escalations were resolved quickly.
-Met performance metrics and met individual and team goals while providing excellent customer service.
Credit Underwriter and Customer Service Representative with four and a half years of proven success at HSBC. Credit analysis, risk management, and customer service performance targets were consistently met or exceeded. Excellent communication skills and the ability to collaborate with cross-functional teams are required. Proven track record of identifying and resolving customer issues, as well as ensuring maximum customer satisfaction.
- Examined credit data and financial statements in order to assess risk and make sound credit decisions.
-Managed a large number of credit applications while maintaining accuracy and attention to detail.
-Promptly and professionally responded to customer inquiries and complaints, resulting in high customer satisfaction scores
-Met or exceeded performance targets for credit quality, turnaround time, and customer service consistently.
-Responding to customer inquiries, complaints, and requests via phone, email, or in-person interactions.
-Assisting customers with account inquiries, transaction issues, or general banking questions.
-Providing guidance and advice to customers on managing their finances, improving credit scores, and selecting appropriate banking products.
-Documenting customer interactions and relevant information by regulatory requirements and internal policies.
-Following up with customers to gather additional information, clarify details, or provide updates on the status of their applications or inquiries.
-Creating and issuing invoices to clients or customers for goods or services rendered.
-Verifying Accuracy: Ensuring that all invoices are accurate, complete, and comply with company policies and procedures.
-Data Entry: Entering billing information into the company's billing system or software accurately and promptly.
-Billing Reconciliation: Matching invoices with purchase orders, contracts, or other relevant documentation to ensure accuracy and resolve any discrepancies.
-Following Up on Outstanding Payments: Contact clients or customers to follow up on overdue payments, resolve billing issues, and answer any questions they may have.
-Processing Payments: Recording incoming payments, applying them to the appropriate accounts, and updating the billing system accordingly.
-Generating Reports: Compiling and analyzing billing data to generate reports for management, finance departments, or other stakeholders.
-Maintaining Records: Organizing and maintaining billing records, invoices, and supporting documentation in an organized and accessible manner.
-Responding to Inquiries: Addressing inquiries from clients, customers, or internal stakeholders regarding billing matters, payment terms, or invoice details.
Dedicated and knowledgeable customer service and billing specialist with eight months of experience at Alorica Philippines answering customer questions, resolving issues, and managing billing inquiries. Capable of using customer relationship management (CRM) tools and billing software to provide prompt and accurate customer support.
-Handled inbound and outbound calls and emails from clients inquiring about their accounts, billing, and other issues.
-Promptly responded to customer concerns and inquiries, providing accurate and relevant information and resolving their issues.
-Assisting customers in understanding their bills and payment options and processing payments and adjustments as needed.
-Managed customer records, updated account information, and ensured billing system data accuracy.
- Worked with other departments to ensure that customer issues and escalations were resolved quickly.
Maintained high levels of professionalism and customer service while meeting performance metrics and meeting individual and team goals.