Hi! My name is Joewena

Hi !!!

I'm a professional and passionate Customer Service Specialist with many years of experience and a proven track record for exceeding productivity goals and reliability. I thrive on organization and am incredibly detail-oriented. My time management is impeccable and I am able to handle a number of tasks at once. I have received a number of compliments from past employers on my ability to efficiently ensure that personal details are kept in order. It would be a thrill to be able to bring that level of dedication to your team.

Joewena Absalon
Taguig City, Philippines
j.acvirtualservices@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Order Fulfillment
Email Management
Data Entry
Web Research

Certificates

Work Experience and Education

There is no substitute for hard work...except harder work.
  • EXPERIENCE
  • EDUCATION
2022
Bachelor of Science in Engineering Technology

Technological University of the Philippines-Visayas

2016
Associate Degree in Mechanical Engineering Technology

Technological University of the Philippines - Visayas

2021 - 2022
Freelancer
(Assistant Customer Relations Manager)

Order fulfillment for a US-based shoe retail company that ships products worldwide. Task includes email management for customer inquiry, order tracking, returns, exchanges, and refunds. Tools we use are Shopify, Amazon Seller Central, QuickBooks, and return applications like Returnly for the US, Return Magic for Canada and Clicksit for the UK returns.

2020 - 2020
Freelancer
(Answering Service Operator/Frontdesk)

Receiving calls from customers for different companies: Plumbing, HVAC, Medical Facilities, Property Management, Elevator Repair companies, Gas Companies, etc. Then sending emails and calling the office to dispatch the requests.

2018 - 2019
Cardinal Health International Philippines
(Rep. II, Customer Order Management)

Receiving calls from doctors' offices regarding patient data verification and order/re-order of medical supplies. And also calls from patients to reorder and confirm their shipments. Sending emails regarding tracking information. Also double-checking with other departments such as billing, insurance verification, and prior authorization teams regarding the status of the patient's order.

2017 - 2018
Harte Hanks International Philippines
(Technical Support Representative)

Provide customer support and technical issue resolution via phone and email. Communicate technical terms in a non-technical format that the customers can understand for troubleshooting purposes. Receiving inbound calls regarding faulty devices that need troubleshooting: diagnose and configure customer equipment. Sending password resets to customers who can't access their accounts and also helping in creating, deleting, or updating customer accounts and processing refunds when needed.

VA Services

Let me help you! - Your personal assistant away from home.
Social Media Management

Using social media marketing tools to create and maintain the company’s brand.

Web Researcher

Search the Internet for information on a wide variety of topics.

Administrative Support

Administrative functions including organizing information, coordinating calendars, general office support, etc.

Customer Service Specialist

Help customers with complaints and questions, give customers information about products and services, take orders, etc.


Works

Social Media Management

Customer Service Speciali...

Let's work together !

I am available for freelance projects.
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Are you in need of a helping hand?
Send me a message!

Address :
Taguig City,
Philippines
Email :
j.acvirtualservices@gmail.com


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