2019
Bachelor of Arts in English
University of Southern Mindanao
Who's Joanna?
A professional individual who loves to take risk and try something new. Willing to learn and keen to details, who loves to hang out with friends, loves to travel and night out. I can also work under pressure, open for suggestion.
I am a visionary with a forward-thinking and entrepreneurial mindset and surprising skills that can help you keep pace with the rapid changes in the digital world. I am bold with new and created ideas that I can share with you to help you establish a business online presence 24/7, improve brand loyalty, and credibility through social media, expand the market, have higher conversion rates, and have cost-effective growth opportunities.
On top if that, I am a competitive and versatile type of a person that can work in both group or independently. From good to excellent communication skills and is a friendly one.
My Skills and Competencies
Graphic Designer
Social Media Management
Data Entry
Certificates
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My Experience and Education
2017
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2017
Sutherland Global Services
(Recruitment Staff)
Apprenticeship for almost 1 month.
Handling and Organizing Data information of hired employees.
Contacting employees regarding their needed requirements to submit before job offer.
2017
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2021
Sutherland Global Service
(Customer Service Representative)
Handled website inquiries daily and assist callers in navigating the website.
Answered 50 inbound calls daily an efficiently directed callers to correct individual or department.
Paid close attention to customers' concern and addressed their queries and achieved an exceptional level of customer service.
Provided exceptional customer service to new and long-standing customers by answering their chats and emails on time, resolved their concerns and developed satisfactory solutions.
Documented all information from customer/client calls and onsite service calls using a software to create a ticket/service number.
2023
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2023
Outsourced Doers
(Digital Marketing Virtual Assistant)
General business admin can chew up a lot of hours. Those day to day tasks that need to be done (but not necessarily by you). Now you can pass on your admin tasks and focus on growing your business.
Marketing funnels are the key to a constant stream of new clients. Get your dream marketing funnels created without the stress of building it yourself.
Get your email marketing set up and
automated with a set and forget style set up. This allows you to turn cold prospects, into raving customers while you sleep.
Updating your social pages can be a hassle. Stay present in the online world and keep your business front of mind by having your social pages updated daily.
Trying to figure out tech can be a literal nightmare. Get help navigating confusing, time sucking tech so that you can get things done in your business.
Getting basic design tasks completed normally involves expensive agencies or ordinary freelancers. Now you can get your fundamental yet important design tasks done in house.
My Services
Digital Marketing
The Digital Marketing Virtual Assistant role is a remote assistant who will handle all the aspects of digital marketing
Graphic Design
Defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos.
WordPress
provides assistance with WordPress-related tasks remotely. Helps you with anything from website design and development
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.