Hey I am Joana

More Info About Me

Hardworking, Adaptable, Communicative, Knowledgeable, Growth-Oriented.

Joana P. Reterta
Cavite, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Data Entry
Social Media Management
Content Creator
English Proficiency (Writing and Speaking)

Certificates

General Virtual Assistant
SEO Certification
SEO II Certification

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
General Academic Strand

Don Servillano Platon Memorial National High School

2023 - 2024
Alorica
(Customer Service Representative ( T-Mobile))

Handle inbound and outbound calls, Assisted Device troubleshooting, Managed account services, Handled Monthly bills and Payments.

2024 - 2024
Teletech
(Customer Service Representative (Doordash))

Assisted Device Troubleshooting, Handle outbound and inbound calls, Assisted in chat and email, Managed account issues, Assisted order related issues.

2024 - 2025
Concentrix
(Customer Service Representative ( Solutran))

Handle inbound calls, emails. Provided account details, assisted member health insurance, Tracked member interaction and records.

My Services

Content Creator

Content creation is the process of planning, designing, and producing engaging digital materials—such as graphics, text,

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Customer Service Representative

Handle inbound and outbound call, respond to email or chat real time. Provide on time resolution and service


My works

Data Entry Sample Works

Social Media Weekly Conte...

Seafood Bucket Promotion

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cavite,
Philippines


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