2018
Hotel and Restaurant Services (2-year course)
Bestlink College of the Philippines
More Info About Me
I am a motivated and adaptable individual with a passion for continuous learning and personal growth. Throughout my life, I have embraced challenges with enthusiasm, viewing them as opportunities to expand my knowledge and skills. With a background in BPO Industry, I have developed a strong foundation in handling different kind of customers and concerns.
My Skills and Competencies
Data Research
General Virtual Assistant
Data Curator
Email Management
Social Media Management
Data Entry
Certificates
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My Experience and Education
July 16, 2023
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February 23,2024
Veeva
(Data Curator)
Ensure clients can access the right data for analysis and decision-making. Also work with other members of the data management team and the IT and security teams to: build required data pipelines; ensure the pipelines are reliable and secure.
2023
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2023
Afni Philippines
(Customer Service Representative)
Handle customer complaints and concerns, demonstrating empathy and active listening to address their needs and find appropriate solutions. Process customer account changes, such as plan upgrades, plan downgrades, and service cancellations, ensuring accurate and efficient updates in the system.
2023
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2025
Manulife - John Hancock
(Customer Service Professional)
Guide customers through the claims process with empathy, efficiency, and accuracy. Main point of contact for claimants, ensuring their inquiries are addressed promptly and their claims are processed in a timely manner. With high level of compassion, attention to detail, and proficiency in handling sensitive and complex situations.
2020
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2023
Teleperformance
(Advance Technical Support)
Responsible for delivering exceptional technical support to our customers, ensuring their technical issues are resolved efficiently and effectively. Handle complex cases that require in-depth knowledge and troubleshooting skills, providing a high level of customer satisfaction and retention.
My Services
Data Curator
Ensuring users can access the right data for analysis and decision-making. And also work with other members of the data
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.