I am an Experienced Amazon Online Arbitrage specialist with expertise in market research, competitor analysis, and sourcing profitable products with strong customer service skills and a focus on accuracy. With proven track record of consistently identifying high-margin products that meet ROI and sales velocity targets. Expert in consumer preferences. With dedication and a strong work ethic, focused on delivering both satisfaction and outstanding results to contribute to your company's success.
Jirah Tejada
Amazon Product Research Specialist-
+639705310409
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Purok 5 Poblacion East Sta. Ignacia, Tarlac, Philippines 2303
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Virtualamzjm@gmail.com
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https://myprofile.ph/jirahtejadaVA
Profile
Work Experience
2023 to present
Amazon Product Research Internship
Amazon Pro Training | Webinar* Conducting comprehensive market research to identify potential products for Amazon's marketplace.
* Analyzing data from various sources, including Keepa and SellerAmp, to determine the demand and market viability of selected product ideas.
* Implementing different methods for finding profitable products, such as manual sourcing, reverse sourcing, and StoreFront stalking
* Collaborating with the Intern product research team to brainstorm and strategize new product ideas and opportunities.
* Assisting in evaluating competitors and their product offerings to identify gaps and opportunities for Amazon's product selection.
* Staying updated with current industry trends and Amazon's policies to ensure compliance.
Mar 2020 to Jul 2023
Customer Engagement
Foundever | Hacienda Luisita, Tarlac* Provided empathetic and knowledgeable assistance to policyholders, guiding them through policy terms, claims processes, and beneficiary updates, resulting in a 100% customer satisfaction rate.
* Assisted customers in setting up and configuring HP printers remotely.
* Managed hotel reservations, ensuring accurate bookings and minimizing errors, resulting in a 100% booking accuracy rate.
* Assisted guests in selecting accommodations, providing detailed information on room types, amenities, and rates, leading to a 20% increase in upsells and revenue.
Feb 2019 to Jun 2019
Customer Support Associate
Concentrix CVG | Shaw Boulevard, Mandaluyong* Successfully guided customers through step-by-step troubleshooting procedures for common radio satellite issues, achieving a 90% issue resolution rate over the phone and significantly reducing the need for onsite visits.
* Conducted showcasing features and benefits that resulted in a 30% increase in customer engagement and interest.
Nov 2018 to Jan 2019
Customer Service Representative
Teleperformance | Greenfield District, Mandaluyong* Expertly guided non-members through the health insurance enrollment process, explaining coverage options, eligibility criteria, and benefits in a clear and concise manner, resulting in a 30% increase in successful enrollments.
* Assisted policyholders in navigating complex billing inquiries, explaining charges, and resolving discrepancies, leading to a 25% reduction in billing-related escalations and ensuring accurate billing information.
Apr 2018 to Jul 2018
Service Crew
Mcdonald |* Effectively handled a high volume of orders during peak hours, demonstrating strong multitasking skills and maintaining quick turnaround times.
* Collaborated with team members to ensure smooth operations, from taking orders accurately to delivering food promptly, contributing to a 15% reduction in customer wait times.
* Demonstrated proficiency in handling cash transactions, maintaining accuracy in accounting for sales and reconciling cash registers at the end of shifts.
* Proactively addressed customer inquiries and resolved issues, resulting in a 95% customer satisfaction rate and positive feedback regarding problem-solving skills.
* Participated in upselling initiatives, effectively promoting daily specials and additional menu items, leading to a 10% increase in average check amounts
Education
Arellano University
Bachelor of Science in Medical Technology* Attended July 2018 to Oct. 2018
* GPA of 1.66
Arellano University Plaridel Campus
Diploma with Academic Achiever* Graduated Science, Technology, Engineering, and Mathematics
* Best in Research Proposal Class of 2018
* Awarded for Best Reporter
Skills
- Communication
- Close Attention to Detail
- Product Knowledge
- Empathy
- Problem-solving
- Process Flows
- Customer Relationship Management
Expertise
- Customer Service
- Amazon Product Research and Online Arbitrage Strategies
- Competitor Analysis
- Supplier Discovery with reliable links of suppliers for sourcing
- In-depth Sales Rank Data Analysis
- Historical Pricing Insight
- Marketplace Understanding
- Precise Computation of Profit and ROI
- Adaptability and Continuous Learning