VISAYAS STATE UNIVERSITY
B.S. Hotel, Restaurant, Tourism and Management

Social Media Platform Knowledge
Content Creation
Technical Proficiency
Communication Skills
Organizational and Time Management Skills
Administrative Skills
Research Skills
Attention to Detail
Problem-Solving Skills
Reliability and Trustworthiness
Proactiveness
Self-Motivation and Discipline
Customer Service Excellence
Sales Skills
Operational Skills
Leadership and Responsibility

Dynamic and versatile profeSsional with a diverse background encompassing team leadership, operational management, administrative expertise, and digital marketing. Three years of experience as a Team Leader and Officer in Charge in a high-volume coffee shop, honed skills in customer service, sales, and operational efficiency. Proven ability to manage complex documentation processes and adhere to strict guidelines as a Documentation Officer in a Japanese recruitment agency. Demonstrates entrepreneurial spirit and proficiency in digital strategy through successful freelance social media management.

SOCIAL MEDIA MANAGER
Multi-client | Freelancer
2021-2023
Responsibilities:
* Strategy Development
* Content Creation and Curation
* Community Management
* Analytics and Reporting
* Advertising and Promotion
* Other duties as assigned

AFFILIATE MARKETER
Starlegends Adventure Travel and Tours
2019 - 2020
Responsibilities:
* Promoting travel and tour packages to potential customers through Facebook marketing channels.
* Building and maintaining relationships with customers to encourage repeat business.
* Collaborating with travel and tour companies to create customized packages for customers.
* Staying up-to-date on industry trends and developments to make informed marketing decisions.
* Identifying potential customers who are interested in travel and tourism.
* Developing and implementing marketing strategies to increase brand awareness and drive sales.
* Creating engaging content for marketing campaigns.
* Providing exceptional customer service to ensure customer satisfaction and loyalty.

DOCUMENTATION OFFICER
Subaru Enterprises Inc.
2013-2015
Responsibilities:
* Responsible for everyday administrative duties and the operation of the office.
* Collecting, reviewing, and verifying the accuracy and completeness of candidate documents, including resumes, certificates, and identification papers.
* Ensuring that all documents comply with the requirements of both Philippine and Japanese labor laws and regulations.
* Maintaining accurate and organized records of candidate documents and application statuses.
* Answering candidate inquiries and resolving documentation-related issues.

OFFICER IN CHARGE (OIC)
Digital Paradise Incorporated
2012-2013
Responsibilities:
* Ensuring the smooth and efficient daily operation of the store.
* Providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
* Training staff to provide excellent customer service and product knowledge.
* Supervising and motivating staff, assigning tasks, and monitoring performance.
* Adhering to Highlands Coffee's standards and procedures.
* Troubleshooting internet connectivity and computer hardware/software issues.
* Preparing daily, weekly, and monthly financial reports for both the coffee shop and the internet cafe.

TEAM LEADER
Anita's Homebakeshop Inc.
2010-2012
Responsibilities:
* Overseeing the daily production and sales activities of the team.
* Motivating team members to achieve sales and production targets.
* Providing guidance, support, and on-the-job training.
* Participating in seminars regarding new products, or changes in company policy.
* Conducting regular team meetings to discuss operational updates, sales targets, and customer feedback.
* Fostering a sense of camaraderie and teamwork.