2017
Bachelor of Science in Mechanical Engineering
University of Perpetual Help System Laguna
Your Trusted Virtual Partner!
Hi! I'm Jim, and I'm thrilled at the chance to be your next Virtual Assistant! With 3 years of experience as a customer service representative, plus a solid 6 months in Quality Control under my belt, I've already leveled up my problem-solving skills and handing customer's concerns.
I specialize in data entry, processing and admin support to ensure that all information are organized and easily accessible. I also have a strong attention to detail and can work on a fast-paced environment but still can deliver a measurable outcome. I 'm proficient in various software such as Microsoft Office, Google Workspace and CRM Tools such as Trello, Notion and etc. My goal is to become your best virtual assistance ever!
I'm excited on opportunity ahead and will give my 100% support to our success! Let's connect!
My Skills and Competencies
Data Entry
Social Media Management
Graphics Design (Photo & Video Editing)
Customer Care Support
Email and Calendar Management
Online Bookkeeping
Email and Chat Support
Inbound and Outbound Call Handling
Competitive Research
Quality Assurance
Certificates
My Experience and Education
2025
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2025
PROVA Training
(Trainee)
• Trained to handle multiple tasks that can grow the client's business.
• Learned how to utilize CRM Tools such as Trello, HubSpot, and Monday.com
• Properly assessed the importance of different niches for Virtual Assistance
• Assigned to do multiple tasks for a specific niche (e.g., Online Bookkeeping, Data Entry, Social Media Management)
2024
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2025
Genpact Services LLC
(Loan Processing and Banking Specialist)
• Handles inbound calls for auto loans and financial support for checking and savings accounts.
• Sending documents for lien release and the title of the car/boat through email.
• Providing refunds for overdraft fees and sending documents for customers' tax forms.
• Helping with online banking inquiries.
2022
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2024
Alorica Philippines Inc.
(Quality Assurance Associate / Technical and Customer Service Representative)
• Facilitating call audit and monitoring to ensure the quality of calls we provide to the customers is top-notch.
• Creating weekly materials for call quality using Canva and Microsoft PowerPoint
• Develop and maintain strong relationships with customers.
• Assisting with credit report disputes and reporting fraudulent transactions as disputes.
• Creating troubleshooting tasks for customers' mobile app experience to ensure smart spending.
2019
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2021
Xanderzone Internet Cafe
(Service Admin and Server Associate)
• Creating a daily report of the income of the cafe using Microsoft Excel
• Doing basic video and photo editing requested by the players
• Created a business-related logo to advertise the internet cafe through social media (e.g., Facebook)
My Services
Social Media Management
Analyzing data engagement and identifying trends to boost the business's revenue. Moderating customers' interaction and
Online Bookkeeping
Managing daily cash flow. Organizing financial transactions and recording daily expenses into a software.
Lead Generation
Researching communities to boost sales and turning prospects into VIPs. Having strong sales communication to achieve a
Customer Service / Quality Assurance
Having a good relationship with the customers. Giving an extra mile to make sure that they are welcome and remember our
Graphics Design
Creating designs to boost the brand of the business. Generating business ideas through the creativity of arts and design
Data Entry / Web Researcher
Transferring data from paper format into software files. Specializing in creating documents with a large amount of data.
Testimonials
Isabelle Jumilla
Got the output na Jims! Great design 5/5, thanks for delivering early, was able to pass way ahead of the deadline :^)
Satisfied with the layout and design, hoping to contact you for future projects!
Afuera Travels and Tours
Thank you so much Jimuel! Your services are great, offering to manage my email and creating a template for my business. I highly recommend you and hope to work with you more.