Hello, this is Jimmalyn, a senior customer service representative with over 9 years of expertise. Excels in dynamic, quick-paced work contexts. Self-motivation, diligence, and adaptability in scheduling. Quick research for novel goods, services, and regulations. Attempts to meet and surpass the standards set by management.
Polytechnic University of the Philippines-Sta.Maria, Bulacan Campus
* Assisting players through Live Chats
* Answering Emails and Online Tickets
* Managing payment process
* Handling customer/player complaints
* Collecting and analyzing customer feedback
* Data Entry
* Creating Operation Manual for Clients.
* Developing the business plan
* Managing the day-to-day operations of the business
* Seeks out prospective franchise owners
* Data Scraping
* Cold Calling
* Data Entry
Identify and validate warm and hot leads. Make use of the CRM to arrange them.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.