February 2017-April 2021
Head Cashier / Team Captain / Sales Specialist
QUAERITO QUALITAS INC ( GLOBE TELECOM)
(TEAM CAPTAIN / HEAD CASHIER / SALES AND SERVICE SPECIALIST)
-Supervising cashier team: The head cashier is responsible for managing and leading a team of cashiers. This includes assigning tasks, providing training, setting performance expectations, and conducting performance evaluations.
-Cash management: Monitoring and overseeing all cash-related transactions, ensuring accuracy, and maintaining proper cash handling procedures to minimize errors and discrepancies.
-Customer service: Assisting with customer inquiries, resolving issues or complaints, and ensuring that customers have a positive shopping experience at the checkout.
-Opening and closing procedures: Ensuring that the cashier stations are set up properly at the beginning of the shift and closing out registers at the end of the day while reconciling cash and sales.
-Handling complex transactions: Assisting cashiers with difficult transactions, such as returns, exchanges, and processing payments for high-value items.
-Training and development: Providing ongoing training and support to cashiers, including educating them on new products, procedures, and customer service techniques.
-Reporting and record-keeping: Preparing reports on cash transactions, sales, and other relevant data. Maintaining accurate records of cashier activities.
-Security and loss prevention: Implementing security measures to prevent theft and fraud, as well as ensuring cashiers follow security protocols.
-Managing cash shortages and overages: Investigating and addressing discrepancies in cash drawers and taking appropriate actions to resolve issues.
-Ensuring compliance: Staying up-to-date with company policies, industry regulations, and legal requirements related to cash handling and financial transactions.
-Team coordination: Collaborating with other store or department managers to ensure smooth operations and efficient customer service.
-Inventory control: Coordinating with inventory management to keep track of stock levels and assist in managing inventory accuracy.
-Cashier scheduling: Creating and managing staff schedules to ensure adequate coverage during peak business hours.
