N/A
Hospitality & Restaurant Services
STI COLLEGE CALOOCAN
Get To Know Me
Motivated and results-driven professional with a strong interest in sales, marketing, real estate, and customer service. Known for excellent communication and interpersonal skills, with the ability to build strong client relationships and collaborate effectively with teams. Confident, persuasive, and eager to learn, with a proven focus on customer satisfaction and achieving performance targets.
My Skills and Competencies
Data Entry
Content Creator
Real Estate Virtual Assistant
Marketing
Customer Service Representative
Cold Caller
Social Media Manager
Certificates
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My Experience and Education
2014
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2025
Freelancer
(Real Estate Sales Person)
• Generated and qualified leads through referrals, and digital marketing
• Assisted clients in selecting properties based on budget, location, and preferences
• Conducted property viewings, site inspections, and client trippings
• Presented property details, pricing, and financing options clearly and accurately
• Prepared and processed reservation forms and sales documentation
• Coordinated with licensed brokers and sellers
• Facilitated bank financing applications
• Maintained regular client follow-ups to ensure smooth transaction progress
• Managed client records, inquiries, and sales reports
• Promoted listings via social media and online platforms.
• Ensured compliance with RESA Law guidelines
• Provided after-sales support through contract signing and property turnover
2023
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2025
DME Service Solutions ( Healthcare Account)
(Customer Sales Representative)
• Served as a primary point of contact for patients, delivering compassionate, HIPAA-compliant support through high-volume inbound and outbound calls.
• Conducted patient intake and verification by confirming insurance eligibility, coverage details, and estimated copays to ensure smooth onboarding and continuity of care.
• Coordinated ongoing care needs by processing CGM supply reorders and ensuring timely fulfillment for patients managing chronic conditions.
Reviewed and managed critical medical documentation, including Certificates of Medical Necessity (CMN), Medical Records (MR), Letters of Authorization (LOA), and prior authorizations to support treatment approval.
• Collaborated closely with Primary Care Provider (PCP) offices to obtain, validate, and update required clinical documentation, ensuring accuracy and compliance.
• Supported care follow-through by tracking documentation status, following up on pending requirements, and resolving issues that could delay patient treatment.
• Maintained accurate patient records across healthcare systems while adhering to SOPs, quality standards, and healthcare privacy regulations.
• Demonstrated strong organizational skills by managing multiple patient cases simultaneously while meeting service-level and accuracy expectations.
Project
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Base
Everise (Centene – Wellcare)
(Customer Sales Representative)
• Provided administrative and operational support through high-volume inbound and outbound communications in a HIPAA-regulated healthcare environment.
• Delivered accurate, timely information regarding insurance coverage, benefits, and eligibility, supporting informed decision-making and reducing follow-up inquiries
• Assisted members with provider search and appointment-related coordination, ensuring alignment with plan coverage and patient needs
• Collaborated with internal healthcare teams to resolve member concerns and maintain smooth communication flow
• Maintained strict confidentiality and compliance when handling sensitive patient and insurance data
• Demonstrated strong attention to detail, time management, and documentation accuracy while managing multiple member cases simultaneously
2017, 2019,2020
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2018, 2019,2022
MLC ART GALLERY
(ONLINE SALES MANAGER)
• Planned, supervised, and coordinated daily operations of a 3-member online sales team to ensure consistent performance and goal alignment.
• Managed and grew the gallery’s social media presence across platforms by creating, scheduling, and monitoring content aligned with brand identity.
• Developed and executed effective marketing and sales strategies that increased online engagement and supported revenue growth.
• Handled daily customer messages, comments, and inquiries, providing timely, professional responses that built trust and strengthened brand loyalty.
• Collaborated with the online sales team to convert social media leads into sales through effective communication and follow-ups.
• Monitored engagement metrics and customer feedback to optimize content performance and posting strategies.
• Maintained accurate records of customer interactions, sales activities, and transaction details for reporting and follow-up.
2019
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2020
Eperformax ( Paypal Account)
(Customer Sales Representative)
• Assisted customers in retrieving or unlocking accounts, providing prompt and effective solutions to ensure a positive experience.
• Investigated and resolved customer complaints, identifying issues, developing actionable solutions, and reporting recommendations to management.
• Maintained accurate records of customer interactions and resolutions to improve service quality and team efficiency.
• Strengthened customer satisfaction and loyalty through excellent communication and problem-solving skills.
2018
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2019
MLCLICK ART GALLERY
(STORE MANAGER)
• Oversaw daily store operations, ensuring high-volume customer service, smooth workflow, and achievement of sales goals.
• Managed inventory, monitored stock levels, and ensured product availability to optimize sales performance.
• Resolved customer complaints efficiently, negotiating solutions to maintain satisfaction and loyalty.
• Balanced excellent customer service with operational responsibilities, including profit and loss management.
• Set, monitored, and drove sales targets, contributing to overall store growth and team performance.
01/2017
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07/2017
MLC ART GALLERY
(SALES ASSOCIATE)
• Provided excellent customer service by demonstrating product knowledge and maintaining a polite, friendly, and professional demeanor.
• Assisted customers in selecting products and answered inquiries, enhancing the overall shopping experience.
• Managed inventory, organized merchandise, and ensured store displays were neat and appealing.
• Supported store operations by maintaining accurate orders and stock records, contributing to smooth daily workflow.
My Services
Content Creattion
Social media promotional graphics, e-commerce product visuals, branded marketing posts, and conversion-focused content f
Cold Caller
Experienced in outbound calling, appointment setting, objection handling, and lead qualification with a results-driven a
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Representative
I provide reliable, customer-focused support designed to enhance customer satisfaction, strengthen brand trust, and impr