2012
Bachelor of Science in Hotel and Restaurant Management
National Teacher College
More Info About Me
I have been a call center for almost 3 years. i do inbound and outbound and trained as a Subject Matter Expert. Before i work as a call center, I've been a chef in a cruise, really not related to my work today but for myself, i want to grow, learn a lot of things that can contribute to myself. and as of today, combining all the knowledge that I have, discipline that I gain. I'm sure that i can step out and step up to a more challenging career.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2020
Norweigian Cruise Line
(Cook)
- 2 months working as a Vegetable Preparation
- Cutting all the vegetables for all the station
- After 2 months, I was assigned to become Chef Secretary
- Doing all the Computer works for the Galley Dept.
- Inserting all the requisition of all the station.
- Preparing all the Training, informing all the galley if there’s an event. Etc.
- Helping station whenever missing people.
- Communicate to all the Officials of the Ship if needed.
- Giving fully support to the Executive Chef and to the Galley Dept.
2020
-
2022
Concentrix
(Customer Service Representative)
- Set up the system and take Calls (inbound and outbound)
- Call the customer or accept Calls , check situation to come up with a better solution if there is
- Listen carefuly and apply sympathy and empathy
- Load every arrangement on the sytem and application and record all the things that discuss for future refferences
- Record all the files in excel time after time.. and submit everything to supervisor EOS
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.