Hi I am Jhanness

More Info About Me

Executive Assistant with 12+ years of experience supporting C-level executives in fast-paced, high-trust environments. Proficient in Google Workspace, Canva, and remote team coordination. Known for being reliable, detail-oriented, and excellent in calendar/email management. Ready to bring structure and support to your growing business — available to work US EST hours.

With five years of dedicated experience at Love in Faith Inc., a fast-growing Christian apparel brand, I provided exceptional customer support via email. I became a trusted frontline representative, assisting thousands of customers with compassion, efficiency, and attention to detail.

My role involved managing order inquiries, shipping issues, returns, and product guidance, while upholding the brand’s mission to share faith through apparel. I utilized tools such as Gorgias and Shopify to streamline support workflows, maintain detailed customer records, and resolve issues quickly.

Jhanness Constantino
Kidapawan City, Philippines
jhanness07@gmail.com
Freelancer
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My Skills and Competencies

Customer Support
Social Media Management
Data Entry
Content Creator
Calendar Management

Certificates

General Virtual Assistant Course
Executive Assistant Online Course

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2012
Bachelor of Science in Business Administration major in Marketing

Bachelor of Science in Business Administration major in Marketing

2017
Professional Education

ongoing
Masters in Business Administration

2013 - 2025
Notre Dame of Kidapawan College
(Executive Assistant to the President)

Manages and maintains executive’s calendar, including scheduling meetings, appointments, and travel arrangements

Prepares and edits correspondence, communications, presentations, and other documents

Handles confidential information with integrity and discretion

Serves as the first point of contact between the executive and internal/external stakeholders

Coordinates logistics for meetings, events, and conferences, including preparing agendas and taking minutes

Tracks deadlines, tasks, and priorities to ensure timely completion of executive projects

Screens and prioritizes emails, calls, and other communications

Conducts research and compiles data for reports and decision-making

Supports budget tracking and expense report preparation

Manages office supplies and liaises with vendors or service providers as needed

Maintains organized filing systems, both physical and digital

Supports HR or administrative functions, including onboarding or documentation, as needed

Anticipates executive’s needs and proactively resolves potential issues

2012 - 2023
Notre Dame of Kidapawan College
(Administrative Assistant to the Principal)

Answers and directs phone calls, emails, and other correspondence in a professional manner

Greets and assists visitors, clients, and staff members


Organizes and maintains physical and digital filing systems

Schedules meetings, appointments, and manages calendars

Prepares and edits documents, reports, and presentations

Orders and manages office supplies and inventory

Assists in preparing and processing invoices, expense reports, and other financial documents

Coordinates office activities and supports day-to-day operations

Maintains confidentiality of sensitive information

Supports other departments with administrative tasks as needed

Handles data entry and updates internal databases

Manages Facebook page through creating posts, responding to inquiries, and concerns.

December 2020 - June 2025
Love in Faith Inc. (Remote)
(Customer Support Member)

Respond to inquiries via email.
Utilizing tools such as Gorgias and Shopify.
Provide timely, welcoming, and professional communication, reflecting the brand's faith‑filled and friendly tone.
Assist with order status updates, shipping timelines, delays, and returns/exchanges in coordination with policy.
Address questions about product availability and expected delivery times.
Investigate and resolve customer complaints.
Escalate complex or sensitive issues to supervisors or logistics teams, ensuring follow-through.
Collaborate with logistics, design, and marketing teams to clarify issues, coordinate returns, or confirm promotions.
Uphold company policies—like shipping, returns, exchanges—as outlined in the Terms of Service.

My Services

Calendar Management

Managing complex calendar of executives.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Customer Support

Responding inquiries via email. Utilizing tools such as Gorgias and Shopify. Assist with order status updates.


Works

Calendar Management

Social Media Manager

Data Entry

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Kidapawan City,
Philippines
Email :
jhanness07@gmail.com


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