2019
BS NURSING
Our Lady of Fatima University
About Me
I am a proud English Bulldog lover and a fur parent to my dog, Billy. In my free time, I love going for walks with him and spending quality time with family and friends. I also enjoy exploring new skills and hobbies. I own and manage a thrift shop. Traveling is another love of mine, I’ve already visited Hong Kong, Macau, and Japan, and I’m planning to explore even more destinations
I started my career in the BPO industry in 2019 and transitioned to remote work in 2021, during the pandemic. In 2022, I ventured into freelancing, working with international clients and aligning my schedule with U.S. time zones, a routine I’ve maintained since my BPO days.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Passive GCI (Real Estate Company)
(Virtual Assistant)
Conducting outreach via calls, emails, and texts, promoting services and maintaining client communication. Scheduled and coordinated appointments, ensuring smooth collaboration between clients and the sales team.
2023
-
2025
Stretchlab (Wellness Company)
(Appointment Setter)
Calling pre-qualified leads, booking appointments, scheduling, and sending emails and texts to ensure a smooth and professional experience.
2022
-
2023
Concentrix
(Customer Service Representative)
Assisted customers by processing orders through their benefit allowances, rewards, discounts, subsidies, and healthcare service payments from healthcare plans, ensuring accurate and timely delivery with zero missing orders.
2021
-
2022
Telus International
(Sales Represenative)
Assisted customers in opening accounts for phone, internet, television, cellular services, and devices such as smartwatches and tablets, while addressing inquiries about plans, billing, and cancellations to ensure a seamless experience.
2019
-
2021
Teleperformance
(Customer Service Representative)
Assisted guests with booking room reservations, ensuring accuracy and accommodating special requests to enhance the guest experience.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Testimonials
Adam H.
I am pleased to provide this recommendation for Jeyca, who was an outbound cold caller at my company for several years. Her tenure with us was marked by an outstanding level of performance and dedication.
She was exceptionally reliable, never missing a day of work, which is particularly commendable given the demanding nature of cold calling. Her punctuality and attendance were impeccable, setting a high standard for her peers. In her role, Jeyca consistently demonstrated excellent skills in communication and persuasion. She had a natural ability to engage with potential clients, making each call not just a pitch but a meaningful conversation. The sunsetted our entire cold call division, or else she would still be employed wish us.