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Bachelor of Science in Business Administration major in Marketing Management
Palawan State University
More Info About Me
Hi! I am Jetchievette Shan Alicando, but you can call me Jet for short. 28 years old from Batangas, Philippines.
I've been working in the BPO industry for 5 years now and some of my time while working in an office base is I do part-time freelancing as a virtual assistant. I've been working as a customer service representative supporting a global online marketplace for accommodations for the last three years. I have just started as a freelancer, but I have gained enormous knowledge from working in this sector.
I am very dedicated to my work and always aim to complete every project with 100% customer satisfaction. With my work experience handling customers' concerns and queries, I can deal with any situation and challenges that arise. I have this natural ability to handle different types of problems, and I always wanted to learn more.
Here are some of my skills you would like to know:
1. Typing and communication skills
2. Customer satisfaction
3. Messaging guests
4. Creating and updating your listings
5. Creating an online guidebook
6. Adjusting prices
7. Posting on social media
8. Managing calendars
9. Email management
Feel free to contact me to discuss your business.
My Skills and Competencies
Property Manager
Graphic Designer
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Cloud3
(Property Manager)
We manage 7-15 listings that we post and advertised to Airbnb and many booking platforms, where we get bookings from our guests. I normally handle the email inquiries and app messages to respond back and answer their questions and requirements to successfully book. We also inform our cleaners and other maintenance issues to fix during the stay or after the guest checks out.
2022
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2022
IQOR Sta. Rosa
(Account specialist)
Handles account of the cx with their carrier and billing and promotions and offers to the cx. Make sure that the cx get cx service that is beyond the normal flow of cx service. T-Mobile
2021
-
2022
Concentrix
(Account Specialist)
Assist cx about their app, how to use it, how to register and purchase app. Why their payment is on hold or not taken or reported as fraud. Google Pay
2018
-
2021
Telus International Philippines
(Resolution II)
Handles escalations and everything on guests and hosts account. Accommodation account which we handle the hosts concerns like payout and other claim on damages or missing item on the listing. Guests complaint like refunds and cleanliness issue on the listing. How to on hosts and guests questions like how to book, how to register payout method and when they will get their payout or refunds. Review issue on their account. Airbnb
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Designer
Editing photos for posting, news letter and promotional materials
Property Manager
Manage property and help the host to grow their business.