2011
Hospitality and Restaurant services
STI College
More Info About Me
I am a strong individual with good work ethics, a straight forward and a hard-working person with great passion in the field of hospitality/administration and BPO. With (17) Years exposure to customer service , I am also flexible and adaptive to new learning and changes, and a consistent person. Right now, I’m looking for a suitable position to your company that can bring great impact to your business.
My Skills and Competencies
Social Media Management
Graphic Designer
Content Creator
Certificates
My Experience and Education
2024
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2024
IHG Hotels and resorts
(Reservation sales specialist - IHG Voice)
Handling Pure sales Bookings calls, Helping guest to their hotel reservations giving options based on their needs and giving them a proper hotel information specially when it comes to terms and conditions.
2023
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2024
IHG Hotels and resorts
(Customer care sales specialist-Luxury Intercontinental)
Handling One stop shop call/chat and emails for all elite guest bookings, anticipate all the guest needs and providing them a correct and accurate information, Also handling the guest complaints.
2022
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2023
IHG Hotels and resorts
(Customer care specialist- Guest Relations)
Handling Escalations calls, Empathize to the guest Helping them about their complaints and providing them a proper resolution by calling the hotel or compensation. Proper documentation of all the guest issues and will share it to the Hotel management.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.