2012
BSIT-COMPUTER TECHNOLOGY
TALISAY CITY COLLEGE
More Info About Me
I am Jesselyn Dondoyano, a 32 years old professional and currently residing in Cebu City, Philippines. With over a decade of experience in customer service, administrative support, and financial services, I have developed a strong ability to handle customer inquiries, resolve complex issues, and manage a variety of tasks efficiently. My experience as a Customer Service Representative , along with my role as a Complaints Case Manager , has equipped me with exceptional communication and problem-solving skills. I have extensive experience handling order placement, tracking, billing inquiries, and technical support, ensuring customer satisfaction at every touchpoint.
Additionally, my time as an Accounting/Loans Assistant , where I verified housing loan eligibility and conducted credit investigations for housing applicants, has sharpened my attention to detail and ability to manage sensitive information. I’m also well-versed in front-line customer support and have assisted with loan applications and approvals, further honing my problem-solving and organizational skills.
What sets me apart is my adaptability and eagerness to contribute to any environment. Whether it’s navigating complex customer issues, streamlining processes, or providing technical support, I’m committed to delivering exceptional results. Let’s connect and see how I can bring value to your team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2025
DBP Service Corporation (assigned in Pag-IBIG Fund)
(Customer Support Assistant (Frontline))
-Assist clients with inquiries and concerns related to housing loans.
-Review and received applications for housing loans.
-Verifies client’s eligibility for housing loan applications
2021
-
2023
DBP Service Corporation (assigned in Pag-IBIG Fund)
(-Accounting/Loans Assistant (Credit Investigator))
Accounting/Loans Assistant (Credit Investigator)
-Verified client eligibility and requirements for housing loan applications.
- Conduct credit and background investigations for loan applicants.
- Assist clients with housing loan enquiries via phone and email regarding
2019
-
2021
Pag-IBIG Fund
(Employee Accounting/Loans Assistant (Credit Investigator))
-Verified client eligibility and requirements for housing loan applications.
- Conduct credit and background investigations for loan applicants.
- Assist clients with housing loan enquiries via phone and email regarding
2016
-
2019
Telstra powered by Teletech
(-Customer Service Consultant and Complaints Case Manager)
-Processed sales orders and assisted customers with their inquiries on mobile and internet plans.
-Handled billing concerns and resolved customer complaints.
-Provided technical support for service-related issues.
-Managed customers complaints
2012
-
2016
EPERFORMAX CONTACT CENTERS & BPO
(-Customer Service Representative)
-Assisted customer (buyer) with orders placement, tracking, and general inquiries.
-Assisted clients (sellers) with regards to their listings on eBay website.
-Handled complaints and provides resolutions efficiently.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
EXECUTIVE ASSISTANT
As an Executive Assistant, I handle schedules, communication, and tasks to keep things running smoothly.