2018
BS Education Major in English
Cataingan Municipal College
More Info About Me
🔍 Are you looking for professional virtual assistant who can flawlessly manage multiple tasks while delivering top-tier customer service support? Worry no more, I can definitely help you!
I’m Jessa, your business partner with 3 years of experience as a Virtual Assistant and 4 years in the BPO industry as a Team Manager and Customer Support specialist.
Services I offer:
✅ Email & Chat Support
✅ Administrative Tasks
✅ Customer Support
✅ Calendar Management
✅ Appointment Setting
✅ HR Support
✅ Sales Support
✅ Invoice Creation
✅ Travel Itinerary Planning
✅ Basic Graphic Design
✅ Cold Calling
Proficient with:
☑️ Task Management: Trello, Monday.com
☑️ Microsoft Office Suite: Word, Excel, PowerPoint
☑️ Virtual Meetings: Zoom, Microsoft Teams
☑️ Google Workspace: Gmail, Docs, Sheets, Chat, etc.
☑️ Team Communication: Slack, Discord
☑️ CRM Tools: Salesmate, Salesforce
☑️ Communication Tools: Skype, Docusign
☑️ Scheduling: Calendly
☑️ Customer Support: Zendesk
☑️ Project Management: Notion, Monday.com
☑️ Graphic Design: Canva
Let’s collaborate to realize your objectives! Feel free to message me here or email me at fjessa315@gmail.com. I am available 24/7. Thank you for reviewing my profile. Looking forward to connecting with you soon.
My Skills and Competencies
Social Media Management
Data Entry
Email Management
Time Management
Reliability
Communication
Certificates
My Experience and Education
2023
-
2024
Freelancer
(Operations Specialist)
Checking and resolving inquiries across different platforms, and other concerns of our home-based tutors
Checking documents and other necessary papers upon request
Collaborate with different departments to achieve the best tutor quality
2022
-
2024
Freelancer
(Data Entry Specialist (Lead Generation))
Evaluate the quality and potential of leads based on predefined criteria, ensuring that the leads.
meet the requirements of the target customer profile.
Engage with leads through various channels (email, phone calls, social media, etc.) to build.
relationships, address their queries, and nurture their interest in the company's products or
services.
Collects and manages lead data in CRM systems.
Creates an invoice for the clients.
2021
-
2023
Wells Frago Philippines
(Customer Service Specialist II)
Assist customers with account setup, activation, and closure processes. Guiding them through
account maintenance tasks, including updating personal information, changing passwords, or
adding beneficiaries.
Investigates customer complaints, issues, or disputes regarding financial transactions, billing, or
account discrepancies.
Collaborates with internal teams to resolve complex problems or escalate them as required.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry Expert (Lead Generation)
Search the Internet for information on a wide variety of topics. Contacting prospects and CRM management