Creativity
Communication Skills
Problem-Solving Skills
Insurance Verification-Prior Auth
Social Media Platform Knowledge
Meeting deadlines
Content Writing
Customer Representative
Inbox/ Email Management
Calendar Management
Travel Management

VIRTUAL TRAININGS
Coach Dhamielyn A. Sarno
- dhamsarno@gmail.com
Coach LizaIonese E. Illaga
- illagalizaionese27@gmail.com
Coach Kay Basconcillo
- theexecutiveassistantcourse@gmail.com
Coach Mark Joseph Patuga
- markjosephpatuga@gmail.com

BPO INDUSTRY
Cristel Nardo: Team Leader
639480441320
Nikolai Andrei Calixto: College
639602632397

I am an Customer Representative Expert with 3 years of
experience, 1 year as a Technical Support and 2 years in
Healthcare Account.

With the help of PROVA and To further expand my capabilities,
I've recently completed comprehensive online courses in
General VA, Executive Assistant, Social Media Management,
and Medical VA. I've also completed a practical Executive Assistant
internship and am currently being mentored by a personal coach
for General Virtual Assistants. I am passionate about leveraging
my skills to help businesses and individuals achieve their goals.

I take pride in being a reliable partner who anticipates needs,
communicates clearly, and handles tasks with professionalism and
discretion. Whether it's coordinating international schedules,
handling sensitive documents, or creating visually appealing
presentations, I’m here to help leaders focus on what matters most
growing their business.

CONCENTRIX - 2022 - 2023
(TECHNICAL SUPPORT ( OPTUS FOR AUSTRALIA
ACCOUNT/ CUSTOMER REPRESENTATIVE)
Handling troubleshooting for both internet and mobile plans.
On call troubleshooting for NBN and mobile devices.
Upselling from old internet and mobile devices into latest one.

CARELON GLOBAL SOLUTIONS PHILIPPINES- 2023 - 2025
(HEALTHCARE SUPPORT ( INSURER SIDE ANTHEM BLUE CROSS BLUE
SHIELD US ACCOUNT )/ CUSTOMER REPRESENTATIVE)
Handling Eligibility for Verification of coverage and policy eligibility.
Discussing Benefits under on the patient plan.
Checking the total accumulation.
Checking Status and Confirming if Authorization is required or not
under on patient plan.
Handling Claims rejection and status.

GENERAL VIRTUAL ASSISTANT- PROVA
Social Media Management
Social Media Plans and Strategies
Social Media Content Calendar
Social Media Marketing- Organic
Content Creation
Copy Writing ( Caption & Hashtags )
Engagement- Answering Inquiries

MEDICAL VIRTUAL ASSISTANT- PROVA
Basic Technical skills of a Medical Virtual Assistant
Understanding US Healthcare System/ Insurances
Introduction to Health Insurance Portability and
Accountability Act of 1996 ( HIPAA )
Learning proper patient-provider communication to
smooth practice operation.

EXECUTIVE ASSISTANT- PROVA
Email Management
Calendar Management
Travel Management
Event Management
Expense Management
File Management
Meeting Management
Social Media management ( Overview )
Project Management Tools
Confidentiality Management
Soft Skills of an Executive Assistant
How to prioritize tasks

SOCIAL MEDIA MANAGEMENT (SMM)- PROVA
Introduction to marketing and social media
Types of Social Media Platforms
Job Role on Social Media-Tools
Softwares Used In Social Media
Social Media Workflow
Creating Social Media Reports
How to manage Social Media Accounts
(Facebook, Instagram, Pinterest, Linkedin,and etc.)