Creativity
Communication Skills
Problem-Solving Skills
Insurance Verification-Prior Auth
Social Media Platform Knowledge
Meeting deadlines
Content Writing
Customer Representative
Inbox/ Email Management
Calendar Management
Travel Management

VIRTUAL TRAININGS
Team Coach Dhamielyn A. Sarno
GENERAL VIRTUAL ASSISTANT
Can contact via email only
- dhamsarno@gmail.com
Coach LizaIonese E. Illaga
- illagalizaionese27@gmail.com
Coach Kay Basconcillo
- theexecutiveassistantcourse@gmail.com
Coach Mark Joseph Patuga
- markjosephpatuga@gmail.com

BPO INDUSTRY
Cristel Nardo: Team Leader
639480441320
Nikolai Andrei Calixto: College
639602632397
Eddinel Domingo- Assistant Manager
Glas Tower Ortigas
09219868001- eddinel.domingo@carelon.com
CARELON GLOBAL PHILIPPINES INC.

I am an Customer Representative Expert with 3 years of
experience, 1 year as a Technical Support and 2 years in
Healthcare Account.

With the help of PROVA and To further expand my capabilities,
I've recently completed comprehensive online courses in General
VA, Executive Assistant, Social Media Management, and Medical VA.
I've also completed a practical Executive Assistant internship for 1 Month
and am currently being mentored by a personal coach for General
Virtual Assistants. I am passionate about leveraging my skills to help
businesses and individuals achieve their goals.

I take pride in being a reliable partner who anticipates needs,
communicates clearly, and handles tasks with professionalism and
discretion. Whether it's coordinating international schedules,
handling sensitive documents, or creating visually appealing
presentations, I’m here to help leaders focus on what matters most
growing their business.

CONCENTRIX - 2022 - 2023
(TECHNICAL SUPPORT ( OPTUS FOR AUSTRALIA
ACCOUNT/ CUSTOMER REPRESENTATIVE)
Handling troubleshooting for both internet and mobile plans.
On call troubleshooting for NBN and mobile devices.
Upselling from old internet and mobile devices into latest one.

CARELON GLOBAL SOLUTIONS PHILIPPINES- 2023 - 2025
(HEALTHCARE SUPPORT ( INSURER SIDE ANTHEM BLUE CROSS BLUE
SHIELD US ACCOUNT )/ CUSTOMER REPRESENTATIVE)
Handling Eligibility for Verification of coverage and policy eligibility.
Discussing Benefits under on the patient plan.
Checking the total accumulation.
Checking Status and Confirming if Authorization is required or not
under on patient plan.
Handling Claims rejection and status.

The Executive Assistant Internship- 2025
Email Management
Calendar Management
Project Management Tool ( Notion )
Meeting Management
Event Management ( Canva )
Travel Management ( Canva )
Expense Management Basic ( Expensify )
Gmail Inbox Management
Presentation Management

GENERAL VIRTUAL ASSISTANT- PROVA
Social Media Management
Social Media Plans and Strategies
Social Media Content Calendar
Social Media Marketing- Organic
Content Creation
Copy Writing ( Caption & Hashtags )
Engagement- Answering Inquiries

MEDICAL VIRTUAL ASSISTANT- PROVA
Basic Technical skills of a Medical Virtual Assistant
Understanding US Healthcare System/ Insurances
Introduction to Health Insurance Portability and
Accountability Act of 1996 ( HIPAA )
Learning proper patient-provider communication to
smooth practice operation.

SOCIAL MEDIA MANAGEMENT (SMM)- PROVA
Introduction to marketing and social media
Types of Social Media Platforms
Job Role on Social Media-Tools
Softwares Used In Social Media
Social Media Workflow
Creating Social Media Reports
How to manage Social Media Accounts
(Facebook, Instagram, Pinterest, Linkedin,and etc.)

EXECUTIVE ASSISTANT- PROVA
Email Management
Calendar Management
Travel Management
Event Management
Expense Management
File Management
Meeting Management
Social Media management ( Overview )
Project Management Tools
Confidentiality Management
Soft Skills of an Executive Assistant
How to prioritize tasks
INTERNSHIP FOR EXECUTIVE ASSISTANT FOR 1 MONTH
Handling real time task for a client, navigating different tools
and team communications