Let Me introduce myself

Hello and welcome!

My name is Jerald Del Mundo, a dedicated hospitality professional with over 8 years of experience as a waiter in both casual and fine dining environments. Currently based in the Philippines, I take pride in delivering exceptional service, ensuring guest satisfaction, and maintaining high standards of cleanliness, etiquette, and professionalism.

Throughout my career, I’ve worked with respected establishments such as Tagaytay Highlands, Bag of Beans, and Aozora Japanese Restaurant, where I honed my skills in table service, food and beverage handling, POS operation, and guest relations. My calm demeanor, attention to detail, and ability to thrive under pressure have allowed me to consistently contribute to smooth and memorable dining experiences.

I'm now seeking opportunities to bring my passion for hospitality to the next level—whether on land or at sea—as a restaurant attendant or assistant waiter on a cruise line. I'm also expanding my skills in areas like social media management, virtual assistance, and digital tools to remain adaptable in today’s evolving work environment.

Feel free to explore my portfolio, work history, and certifications—and don’t hesitate to get in touch if you're looking for a service professional who brings heart, precision, and reliability to every role.

Customer Service Excellence

I have over 8 years of experience providing top-notch service in high-end and casual dining restaurants. I take pride in making guests feel welcome, addressing their needs promptly, and creating memorable dining experiences through professional and friendly service.

Attention to Detail

I consistently ensure accuracy in taking orders, serving dishes, and handling payments. I pay close attention to table settings, food presentation, and guest preferences, which helps maintain high standards and prevent errors—qualities that are equally useful in admin or virtual assistant tasks.

Multitasking and Time Management

Working in fast-paced environments has trained me to manage several tasks at once—from serving multiple tables to coordinating with the kitchen and handling customer requests—all while staying organized and efficient.

Problem-Solving Under Pressure

I remain calm and solution-focused when dealing with customer concerns, complaints, or unexpected situations. I believe in resolving issues quickly and professionally to maintain guest satisfaction and a positive work environment.

Tech Savvy with POS and Social Media Tools

I’m comfortable using POS systems for order taking and billing. In addition, I’ve successfully grown a TikTok shop and currently manage a Facebook business page, applying basic social media marketing and Facebook ads to increase reach and engagement.

Food and Beverage Service

Table setting, guest greeting, order taking, and food service
Wine and menu knowledge (basic)
Fine dining etiquette

Customer Service Support

Handling customer inquiries and complaints professionally
Ensuring guest satisfaction and upselling when appropriate

Point-of-Sale (POS) Operation

Accurate order entry and billing
Handling cash and card transactions
Familiar with restaurant POS systems

Event or Function Support

Assisting in special events, buffets, and private dining
Set-up and clean-up duties for functions or catering services

Waiter

Bag of Beans Restaurant — Tagaytay

Greet guests with a warm and professional attitude
Take accurate food and beverage orders using POS
Ensure timely and correct service of orders
Maintain cleanliness and proper table setup
Address guest concerns to ensure satisfaction

Senior Product Supervisor

T. Mendoza Bakeshop

Supervised daily operations and staff in the bakeshop
Ensured product quality, inventory, and sales targets
Handled customer inquiries and complaints
Assisted in marketing and product presentation

Waiter / Cashier

Aozora Japanese Restaurant — Tagaytay

Took and served dine-in orders
Managed cashier transactions accurately
Maintained sanitation and proper food handling
Assisted in training new staff

Waiter

Tagaytay Highlands — Luxury Resort and Golf Club

Delivered fine dining service in an exclusive environment
Served VIP guests and high-profile clients
Followed strict table etiquette and food safety standards
Participated in trainings and personality development programs

Basic Training (BT)

Nautical Options Training Institute of the Philippines (NOTIP)

overs Personal Survival Techniques, Fire Prevention & Fire Fighting, Elementary First Aid, and Personal Safety & Social Responsibility

Mandatory STCW-compliant training for seafarers

Personality Development Training

Tagaytay Highlands

Focused on improving customer interaction, confidence, grooming, and workplace behavior

Basic First Aid Training

Bag of Beans Restaurant

Trained in administering first aid in emergencies

Covered CPR, wound care, and basic medical response

Dengue and Hypertension Awareness Seminar

Bag of Beans Restaurant

Learned preventive measures and health protocols related to common illnesses in the workplace

Customer Service, Selling Skills & Personality Development Training

Aozora Japanese Restaurant

Enhanced communication, sales techniques, and guest handling skills