2004
Junior Secretarial
Southern Luzon Polytechnic College
More Info About Me
I am an experience customer support for 10+ years and I have handled accounts for US, Australia and New Zealand.
My capabilities include upselling, email communication, customer service, and basic troubleshooting. Expertise in managing E-Commerce platforms like Shopify and Etsy includes product listings, order management, fulfillment tracking, online reviews, client/supplier relationships, and successful email marketing campaigns. Skilled in creating engaging sales banners, gift vouchers, and discount codes. Additionally, I excel in email marketing and basic lead generation strategies, maximizing conversion rates and driving business growth using Optin Monster.
My Skills and Competencies
E-Commerce/Dropshipper
Customer Support (Voice & Non voice)
Simple Graphic Design
Email Marketing
Social Media Management
SEO Expert
Data Entry
Content Writing
Certificates
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My Experience and Education
2021
-
2023
DIRECT TO PET - YOUR EMPLOYEE OFFSHORE (YEMPO)
(CUSTOMER SUPPORT /DROPSHIPPER (E-COMMERCE BUSINESS) AUSTRALIA)
Answering emails about product inquiries, issues, and delivery concerns
Updating stocks inventories
Assigning shipping rates
Order tracking and fulfillment on Shopify & Etsy
Stock inventories
Uploads product images and descriptions online
Emailing suppliers about availability & status
Submitting customer orders to the supplier
Answers product reviews from customers on the website
Creates gift vouchers & discount codes
Creating banners for marketing campaigns
Emailing marketing using Smartrmail
Lead Generation using Option Monster
2019
-
2020
SIRIUSXM - CONCENTRIX PHILIPPINES INC ( US ACCOUNT)
(CUSTOMER SUPPORT)
• Answering inbound calls
• Handles 60+ calls daily with duties signing up new customers, retrieving customer data, representing relevant product information
• Answering Supervisory calls
• Upselling
2011
-
2019
TELETECH PHILS INC.
(CUSTOMER SUPPORT (US, AUSTRALIAN & NEW ZEALAND ACCOUNT))
• Answers inbound calls and emails
• Handles 90+ calls daily with duties signing up new customers, retrieving customers data, presenting relevant product information
• Handling delivery calls (missed deliveries & suspension of account )
• Answers Supervisory calls
• Upselling
My Services
Simple Graphic Design
Captivate audience with stunning email designs that leave a lasting impression. Boost engagement and drive results.
E-Commerce Dropshipper
Takes orders from customers and passes those orders on to a supplier. The supplier then ships orders to the customers.
Customer Support Specialist ( Voice & Email Support )
Customer support assists customers with inquiries, solves issues, maintains customer relationships, and aids in sales.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.