Analytical and growth driven professional with strong background in customer service and the manufacturing sector. Equipped with proven ability to handle customer inquiries, resolve issues efficiently, and provide exceptional support. Armed with strong interpersonal and communication skills vital in building positive relationships with clients, colleagues, and other professionals at all levels.

Customer Service | Data Analysis | Email Management | Content Creation | Regulatory Compliance | Quality Control and Assurance | Teamwork and Collaboration | Time Management Problem Solving and Conflict Resolution

Bachelor of Secondary Education (2022-2025)

Saint Louis Ann Colleges of San Pedro, Laguna

Data Entry Specialist (Trainee) | 2025

PROVA PH | General Santos City, PH

> Accurately entering and updating information into databases, spreadsheets, and other systems to ensure data integrity and easy access.
> Reviewing and cross-checking data for accuracy, identifying discrepancies, and correcting errors to maintain high-quality records.
> Organizing data in a structured manner for easy retrieval, and generating reports or summaries as requested by management or clients.

Career Development Specialist (Writer) | 03/2024-09/2024

FILWEB ASIA INC. | Laguna , PH

> Wrote, edit, and tailored resumes and cover letters for clients based on their career goals, skills, and experience.
> Ensured that resumes highlight key accomplishments and skills relevant to the client’s target job or industry.
> Created ATS-friendly (Applicant Tracking System) documents to improve clients’ chances of being noticed by recruiters and hiring managers.
> Built and maintained strong relationships with clients to ensure they are satisfied with career services and guidance.
> Analyzed client feedback to continuously improve career services and content offerings.

Customer Service Representative | 05/2023-11/2023

COFORGE PHILIPPINES | Muntinlupa, PH

> Responded to customer inquiries, providing information about products, services, policies, and procedures.
> Listened to customer concerns and complaints, offering solutions or escalating to higher-level support if necessary.
> Accurately recorded and updated customer information, issues, and resolutions.
> Followed call center scripts or protocols to ensure consistent and accurate communication with customers.
> Ensured compliance with company policies and legal requirements, such as data protection and privacy laws.

Technical Assistant | 03/2017-03/2020

MACRONIX INTERNATIONAL CO. | Hsinchu, TW

> Set up, operated, and monitored machinery used in the manufacturing of products, ensuring proper functioning during production.
> Started stopped, and controlled machines, ensuring they run smoothly throughout the production process.
> Reported any major issues or necessary repairs to the maintenance team for further action.
> Adhered to all safety protocols, wearing personal protective equipment (PPE) and following standard operating procedures (SOPs).
> Continuously monitored production output to ensure that quality standards were being met throughout the production process.

Production Operator

SENAO NETWORKS INC. | Taoyuan, Taiwan

Production Operator

SUMIDEN CIRCUITS INC. | Laguna , PH

Production Operator

HOYA GLASS DISK PHILS. | Batangas , PH

Production Operator

TAKATA PHILIPPINES CORP. | Laguna, PH

Production Operator

GO FOTON PHILIPPINES INC. | Laguna , PH

Microsoft Office Suite (Word | Excel | PowerPoint | MS Teams) | Email |Google Sheet | Google Docs | Canva | Capcut | PhotoGrid | Gamma