2015
Bachelor of Science in Pharmacy
Centro Escolar University
Hi I'm Jen, Your Trusted Virtual Assistant
I am Jennifer, and I am excited to introduce myself as a dedicated licensed pharmacist. With a deep passion for healthcare and a strong commitment to patient well-being. I worked for almost 6 years for a US based Health Insurance account, where I honed my organizational skills, attention to detail, and ability to manage a diverse range of tasks efficiently. Throughout my career, I have demonstrated a strong commitment to maintaining patient confidentiality, following medical protocols, and ensuring seamless communication between patients, medical staff, and other stakeholders.
Additionally, I am proficient in Microsoft office, went through trainings for skills improvement like General Virtual Assistant Training, Medical Virtual Assistant Training, Root Cause Analysis Training and Coaching and Feedback Training to name a few.
I am excited about the possibility of contributing my skills and passion to your company and look forward to the opportunity to discuss how I can positively impact your team.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Health Insurance Associate
Certificates
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My Experience and Education
August 2023
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July 2024
Mental Health Clinic based in Canada
(Medical Administrative Assistant (VA))
•Deliver comprehensive daily reports via email and project management software, detailing both completed and ongoing tasks.
•Ensure timely payment from clients.
•Handle billing for third-party entities, including WSIB, Anduhyaun, O211S, etc.
•Monitor and guarantee the completion of clinical notes by therapists.
•Efficiently manage associate caseload and assign clients to associates.
•Generate and send monthly invoices to therapists promptly.
•Ad marketing and social media initiatives, encompassing content creation, poster design, and outreach to organizations and businesses.
•Maintain seamless communication by promptly answering phones and emails.
•Oversee client intake processes with attention to detail.
•Skillfully set up monthly meetings, developing and maintaining meeting agendas.
•Facilitate weekly check-ins with the Doctor, providing insightful updates on office dynamics.
•Stay vigilant of the Doctor's schedule, projects, and goals.
•Create and distribute a quarterly newsletter, ensuring it reflects the organization's accomplishments and goals.
2022
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2023
Well Rx Pharmacy
(Pharmacy Business Manager)
• Creating work schedules, managing shifts, and ensuring adequate staffing levels to maintain efficient operations.
• Overseeing the accurate and safe dispensing of prescription.
• Ordering, receiving, and restocking medications and supplies as needed.
• Maintaining accurate documentation of prescription orders, medication dispensing, and patient interactions.
2018
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2022
Cognizant Technology Solutions Philippines, Inc.
(Quality Assurance Analyst)
• Responsible for Monitoring and evaluating associates’ offline cases, emails, inbound and outbound calls.
• Submits daily, weekly and monthly quality reports to operations.
• Creates and develops quality assurance standards and parameters for account specific processes.
• Provides coaching and feedback to associates on their performance.
• Ensures improvement on performance and quality of associates’ tasks.
• Participates on client meetings and process improvements.
• Operates with urgency and exceptional attention to details in a deadline driven environment.
2016
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2018
Cognizant Technology Solutions - Health Insurance Account based in NY
(Senior Process Executive)
• Provides resolution to issues on pharmacy prescription claims
• Handles inquiries and requests from multiple departments pertaining to customers’ benefit plans.
• Handles escalated/supervisor calls from customers.
2015
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2016
The Generics Pharmacy
(Pharmacist)
• Compounding and dispensing medications, as prescribed by physicians.
• Monitoring customers’ drug therapies, advising interventions, and informing customers of any potential side effects.
• Instructing customers on how and when to take prescribed medications.
• Providing other medical services, such as taking blood pressure, temperature measurements, and checking blood sugar levels.
• Completing operational requirements of the pharmacy, including verifying order entries, maintaining records of controlled substances, charges, and removing expired and/or damaged drugs from the pharmacy’s inventory.
• Adhering to applicable legal rules, regulations, and procedures governing pharmaceutical practice.
• Performing other administrative tasks when needed.
My Services
Calls Handling
Effectively managing and addressing incoming and outgoing phone calls related to healthcare services.
Appointment setter
Involves contacting potential clients or customers to schedule appointments for products, services, or consultations.
Web Researcher
Search the Internet for information on a wide variety of topics.
Data Entry
Accurate and efficient input of information into computer systems or databases.
Report Writing
Communicate the findings to a target audience. Includes various types of documents, business reports, and summaries.
Email management
Includes: Inbox organization, sending out timely responses, and sending follow-up emails for pending tasks or responses