Basic Computer Literary Training

Fil-Chi Love and Care Inc.

-Awarded as Outstanding Trainee
Coverage:
-Fundamentals of Computer
-Computer hardware and software
-Microsoft Office (Word, Excel, PowerPoint, Outlook and Publisher)

Computer Literacy Training

PrimaExcellence Inc.

Coverage:
-Microsoft Word, Excel, Teams and advanced PowerPoint
-Google Workspace (Google sheets, forms, slides, drive, calendar, meet, docs, classroom)
-Canva, Adobe Photoshop, Wordpress

General Virtual Assistant Training

Pro VA

Coverage:
- VA Training,
-Coaching
-One on One Mentoring

https://www.facebook.com/provaph

General Virtual Assistant (Lead Generation)

StartVirtual - Manila, Philippines

As a Virtual Assistant specializing in real estate lead generation and administrative tasks, I provide valuable support to real estate professionals in acquiring and managing leads while ensuring smooth day-to-day operations.

-Assisted with administrative tasks
-Utilized various lead generation strategies, including cold calling, email marketing, and social media outreach, to generate qualified leads for real estate listings and services.
-Managed CRM databases to organize and track leads, ensuring accurate and up-to-date information for follow-up and engagement.
-Coordinated scheduling and appointments for property viewings, inspections, and client meetings, optimizing the efficiency of real estate agents' calendars.
-Conducted market research and analysis to identify potential leads and opportunities for business growth in target markets.

Insurance and Investment Agent (Part-Time)

Prulife UK- Manila, Philippines

As a part-time Prulife UK Insurance and Investment Agent, I provided personalized financial advice and solutions to clients, helping them protect their assets and secure their future through insurance and investment products offered by Prulife UK.

-Create visually appealing graphics for marketing, branding, content creation and many more
-Selling and Negotiation with clients
-Conducted comprehensive financial needs analysis for clients to identify their insurance and investment requirements.
-Educated clients on various insurance and investment products offered by Prulife UK, including life insurance, health insurance, retirement plans, and investment-linked products.
-Developed customized financial plans tailored to clients' individual goals, risk tolerance, and financial circumstances.
-Assisted clients in the application process for insurance policies and investment accounts, ensuring accuracy and compliance with regulatory requirements.
-Maintained strong relationships with clients through ongoing communication, periodic reviews, and proactive outreach to address their evolving needs and concerns.

Virtual Assistant (Appointment Setter)

JustPressOne Inc. Cebu, Philippines

Highly organized and proactive Virtual Assistant specializing in Appliance Repair Appointment Setting. Dedicated to streamlining scheduling processes, optimizing efficiency, and delivering exceptional customer service.

-Scheduled appointments for appliance repairs, coordinating with customers and technicians to find suitable time slots.
-Communicated appointment details, including service requirements and technician availability, to customers and ensured their understanding and satisfaction.
-Managed appointment calendars, updating schedules and resolving conflicts as needed to optimize technician productivity.
-Utilized CRM software and other tools to track appointments, update customer information, and generate reports for analysis and improvement.
-Provided excellent customer service, addressing inquiries, resolving concerns, and ensuring a positive experience throughout the appointment scheduling process.

Customer Service Specialist (Telco LOB- Sprint and T-Mobile Account)

iQor PH - Pampanga, Philippines

Dynamic Customer Service Specialist with expertise in voice and non-voice support. Dedicated to providing exceptional service to Sprint subscribers. I served as the frontline representative, handling a wide range of inquiries, troubleshooting technical issues, and resolving customer concerns promptly and effectively. Through both voice and non-voice channels, including inbound and outbound calls, live chat, and email, I provided personalized support to ensure a positive customer experience.

-Demonstrated exceptional communication skills, actively listening to customers to understand their needs and concerns while providing accurate and timely assistance.
-Utilized in-depth knowledge of Sprint's products, services, and policies to address inquiries, promote relevant offerings, and resolve issues related to mobile devices, network connectivity, billing discrepancies, and service disruptions.
-Collaborated closely with cross-functional teams, including technical support, billing, and sales, to escalate complex issues, coordinate resolutions, and deliver seamless customer service across all touchpoints.
-Maintained meticulous documentation of customer interactions, including inquiries, resolutions, and follow-up actions, while adhering to quality standards and service level agreements (SLAs).

Social Media Manager (own brand)

Facebook Pages

-Create visually appealing graphics for marketing, branding, content creation and many more
-Develop and execute social media strategy for Facebook page.
-Create engaging content tailored to target audience.
-Manage content calendar and scheduling.
-Monitor page, respond to comments and messages.
-Implement and optimize paid advertising campaigns.
-Analyze metrics and provide insights for optimization.
-Collaborate with cross-functional teams.

Computer Specs

System Manufacturer: ASUS
Operating System: Windows 10 Pro (64-bit)
Processor: AMD Ryzen 5th Gen PRO 4650G (3.70GHz)
Memory: Kingston Fury 16GB RAM
Graphics: Radeon Graphics
Storage: 480GB

Other Specs

-Internet: 320MBPS Fiber Internet (hardwired and wireless)
-Wired headset and microphone with noise canceling features