2019
BS Computer Science
Polytechnic University of the Philippines
About Jem
Agile, resourceful and Customer centric with warm and engaging personality that will help solve problems with positive mindset and accurate delivery of results.
Soft and Technical Skills
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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PROFESSIONAL EXPERIENCE
April 2024
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Present
CIBI Information Inc
(Software Development Project Manager – Strategy and PMO, Technology)
Reporting under the CTO and along with Heads of Technology. Led the IT Transformation Plan Project Portfolio and remediated 219 risks items across 8 major technology areas, reducing business impact by 60% and strengthening operational resilience, resulting in a 30% decrease in system outages resulting in $3,514.00 USD monthly cost savings.
Implemented improved structured Process for Service and Solution Delivery, leading from 26% to 67% increase of Hit rate and revenue also 25% reduction in deployment errors and reduced unapproved changes in production environments by 35%
Contributed to strategy of comprehensive disaster recovery and business continuity plans, addressing 58% of risks due to outdated infrastructure, which resulted in a 40% improvement in system uptime mainly the company Core System
Contributed to strategy of comprehensive disaster recovery and business continuity plans, addressing 58% of risks due to outdated infrastructure, which resulted in a 40% improvement in system uptime mainly the company Core System
Restructured IT teams by formalizing job roles and responsibilities, aligning resources with strategic business goals, and improving team efficiency, contributing to a 20% increase in project completion rates.
October 2023
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March 2024
Pointwest Squad Inc. – RCBC Bankard Services Corp
(IT Project Manager – Customer Facing Applications)
Managed large-scale banking IT programs (RCBC Credit, Payments, Customer Service, and Financial Accounting), aligning IT strategies with business objectives for seamless execution.
Strategically aligned and spearheaded vital bank IT projects including Payments and Services WebSOA application platforms, Customer Service CRM – Salesforce (Cloud Service and Marketing Cloud, Data Privacy Center, Operational efficiency across Customer service, Operations, Collections), Automation of Financial Reports (Financial, Management and Board Executive financial reporting application)
Led stakeholder engagement with IT Divisions and Business Information Officers to enhance cross-functional
alignment. Applied banking project management best practices resulting in a 30% reduction in issue resolution time
and improved project success rates
April 2023
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July 2023
SP One Source Solutions Inc
(IT Manager – Head of Systems Development and Quality Assurance Department)
Executed 100+ end-to-end project deliveries, reducing downtime and enhancing operational efficiency, leading to improved service levels by 60% and significant cost savings.
Led IT operations for multi-industry clients, optimizing program development and quality assurance for banking,
telecommunications, and insurance sectors.
Ensured compliance with ISO 27001 and ISMS standards while managing document formatting programs, driving high customer satisfaction through quality assurance and adherence to specifications.
Implemented continuous process improvement strategies, leveraging data-driven insights to streamline operations by 50-60% and optimize intelligent mail processing.
December 2022
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February 2023
Collabera Tech Pvt. Ltd Inc.
(IT Program and Project Manager – Business IT)
Led end-to-end program and project management for HR applications, including UKG Kronos, Oracle PeopleSoft, and
MS Project Online, ensuring timely delivery and mitigating high-risk factors in budgets and timelines.
Spearheaded the migration of project schedules to MS Project Online, achieving a 90% improvement in organization
and centralized project data for enhanced efficiency.
Streamlined project documentation and folder structures, improving accessibility and boosting productivity by 60%
across project teams.
November 2021
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November 2022
Kantar Philippines Inc.
(IT Program and Project Manager)
Spearheaded major accounts of Kantar and Managed end-to-end project management and project management consultancy to clients promoting optimal delivery of projects using Survey Delivery Model.
Awarded Kantar Global APAC Operations Impact Awards, in the category “Creating Client Impact” for exemplary contribution for revamping Retail Trade Audit methodology. Managing and coordinating the development of Web Application for greater collection of large volume data. Reduced Global Delivery Center’s operations time by 50-80% and Field manual coding by 50%. Resulted extended project scope with incremental monthly revenue by $170,000.00 USD for Kantar.
Communicated and built strong stakeholder relationship from Client Servicing Team, Operations Team, Fieldwork Suppliers, Regional Project Managers, and Country Managers for seamless execution of projects.
Executed project plans with Agile approach to ensure timely and accurate delivery of outcomes as per agreed design tool, timing and budget given also adhered that project scope is monitored and aligned to Statement of Work (SOW).
January 2020
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November 2021
Open Text Philippines Inc.
(Cloud Applications Consultant (US/EMEA Region Lead))
Performed end-to-end Project/Delivery Management. EDI Cloud Process including Business Analysis, Map Technical Development, Functional Testing (QA), and Integration processes.
Produced more than 100+ EDI projects and cloud mapping requests and in various complexities across Nestlé Global Inc. including Nestlé Americas (US Clients), Nestlé Europe (EMEA), Nestlé Asia Pacific (ASPAC), and Nestlé North America (Nestlé Waters/Purina).
Communicated with the overall status of map development from development leads and changes in map status to other interface parties from Lead Analysts, Functional Testers, and Integrators.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.