Hey I am Jefferson

More Info About Me

I am an experienced professional with 3 years of experience in the BPO industry as an Executive Assistant and Virtual Assistant. I have strong skills in administrative support, scheduling, coordination, record keeping, communication, budget preparation and Canva designing. I am organized, detail-oriented, and proficient in Microsoft Office, Google Suite and Canva. My experience in BPO industry has also provided me with strong customer service skills.

Jefferson Buenviaje
Cainta, Philippines
jcbuenviaje1028@gmail.com
Freelancer
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My Skills and Competencies

Customer Service
Email Management
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2012 - 2013
Bachelor of Science in Mechanical Engineering

Technological Institute of the Philippines
Active Member of the Philippine School of Mechanical Engineering

2020 - 2022
Bachelor of Science in Nursing

Our Lady of Fatima University
1 year of being President for our Class
Attending meetings as a representative of the whole year
Dean's Lister for 2 consecutive semesters

2022 - 2023
Logistics Company - USA
(Executive Assistant | Virtual Assistant)

-Scheduled and coordinated meetings and
appointments for the executive team
-Organized and maintained files and records,
ensuring they were up-to-date and accessible
-Handled correspondence and communication on
behalf of the executive, responding to emails
and phone calls
-Assisted with budget preparation and expense
tracking, ensuring accuracy and compliance with
company policies
-Provided administrative support for special
projects as needed, including research and data
analysis

2022 - 2022
R1 RCM Philippines
(Senior Associate)

-Data Encoding - records all the patient's
information in the system
-Explaining Medical Bills to patient
-Reaching out to patients Insurance Company

2021 - 2022
Quantrics Enterprise Inc.,
(Customer Service Representative)

-Effectively field complaints about telephone
service, wireless reception, dial-up Internet
connectivity, and billing issues
-Conduct research into connectivity problems or
billing errors to resolve issues
-Treat customers with kindness, honesty, and
respect to retain their business
-Acquire thorough knowledge of the company's
services and products to make a good first
impression on potential customers

March 2021 - July 2021
Legato Health Technologies Philippines Inc.,
(Provider Data Management Specialist)

Perform data entry and research in various systems and tracking tools such as provider
Demographic updates and loading a new provider into the database.
Cross-trained on different lines of business such as NE correspondence.
Trained to use the black screen to input all the Health care provider information.

October 2020 - Mar 2021
Teletech
(Customer Service Representative III)

- eBay Retail Specialist
- Checking all the items that are being listed in the platform
- Tracking all the orders using UPS and USPS
- Logistic
- Releasing the funds to the seller once the buyer confirmed the successful delivery of the item.

Mar 2020 - October 2020
Results CX
(Customer Service Representative)

- Online Streaming Platform
- Adding subscriptions to customer accounts by request.
- Explaining the bill and all add-ons on their account
- Delivering Mail to the clients
- Offers discounts and new subscription

April 2015 - January 2020
South Korea
(Machine Operator - Manufacturing)

- Set up and operate one or more moulding machines that mould plastic products according to specifications
- Change moulds and adjust equipment for a production line change
- Troubleshoot, maintain and make minor repairs to equipment
- Monitor the quality of material produced and adjust machine settings as required
- Follow the formulation card to mix ingredient batches for the injection moulding process
- Maintain inventory of material and clean working area.

Nov 2013 - Apr 2014
TechMahindra Limited
(Customer Service Representative)

- Effectively field complaints about telephone service, and wireless reception.
- Helping the customer to open a new line under the same account. Explaining to the customer about the high billing they received. Acquire thorough knowledge of the company's services and products to make a good first impression on potential customers

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Executive Assistant | Virtual Assistant

- Scheduled and coordinated meetings and appointments for the executive team - Organized and maintained files and record


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cainta,
Philippines
Email :
jcbuenviaje1028@gmail.com


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