2017
Bachelor of Science in Business Administration major in Financial Management
Central Mindanao University
About Me
Welcome to my corner of the web!
I'm a dedicated work-from-home mom who thrives on hard work and self-motivation. With over 6 years of invaluable experience in customer-centric roles and service, I bring a wealth of expertise to the table.
I am proficient in communication and fully computer literate, I pride myself on my strong grasp of language and grammar. I'm a graduate of Bachelor of Science in Business Administration with a focus on Financial Management, I also possess a solid foundation in accounting.
My professional journey includes a successful tenure as Operations Supervisor at Wipro BPO Philippines Inc. Ltd - Retail Account, where I spearheaded initiatives to enhance call handling proficiency through insightful performance analysis. This experience has equipped me with a keen understanding of the demands of customer-centric positions.
I have also work as a virtual assistant in a local electric company in Richmond, VA handling all inbound, outbound, email and SMS support. At the same time, I worked as a project manager to a realtor based in Tampa, FL handling CRM Management, email and calendar management, maintaining our website and other ad hoc tasks.
What sets me apart is my unwavering commitment to honesty, sincerity, and professionalism. I prioritize client satisfaction above all else, constantly striving to exceed expectations and deliver exceptional results. Whether it's addressing inquiries, managing tasks, or refining processes, I approach every aspect of my work with dedication and enthusiasm.
I'm available 24/7 to support your needs. If you wanted to give me a chance, I can assure you that I'm dedicated to surpassing your expectations and ensuring your satisfaction. Your needs are my priority, and I'm committed to being the ideal partner for your project.
My Skills and Competencies
Product Listing (Single and with Variation)
Data Entry
Amazon Keyword Research
Listing Optimization
Appointment Setting
Cold Calling
CRM Management
Amazon Specialist
Product Sourcing/Product Research
Leadership and Teamwork
Calendar and Inbox Management
Customer Service
Reports Creation and Presentation
Certificates
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My Experience and Education
Oct 2017
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Sept 2018
Wipro BPO Philippines Inc. Ltd
(Operations Executive)
• Answered volume of inbound calls from retails customers about products, services, prices, availability, etc.
• Assists the customers on processing their orders.
• Providing information and recommendations on the features and benefits of the products or services that suit the customers’ needs and preferences.
• Handling customer complaints and issues in a polite and professional manner and escalating them to the team leader if necessary.
• Processing payments, returns, exchanges, and refunds in accordance with the store policies and procedures.
Sept 2018
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Dec 2019
Wipro BPO Philippines Inc. Ltd
(Subject Matter Expert)
• Assist newly hired agents with customer inquiries and complex issues that require expert-level knowledge and offer personalized recommendations and solutions based on customer needs. Take and resolved escalated calls.
• Monitor customer interactions, providing feedback and coaching to retail newbie agents to enhance service delivery.
• Analyze and resolve complex customer issues or complaints, ensuring a high level of customer satisfaction.
• Conduct training sessions for newly hired agents to improve their product knowledge and customer service skills.
• Contribute to the creation of customer-facing educational materials, such as FAQs, user guides, and product videos.
Dec 2019
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Oct 2022
WIPRO BPO PHILIPPINES INC. LTD
(Operations Supervisor/Team Leader)
• Manages performances of operations executives (agents) for Best Buy Retail.
• Conducts and discusses Inbound Quality Performance Results aimed at improving the proficiency level of call handling management.
• Creates and presents weekly and month performances to management team during Weekly and Monthly Business Reviews.
• Conducts coaching and feedback sessions with agents on performance or behavioral related concerns and/or issues.
Oct 2022
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May 2023
My Signature Team Realty
(Project Manager)
• Updating and maintaining the real estate agency's website with new listings, content, and information. Ensuring that the website is user-friendly and up-to-date.
• Creating and sending out newsletters to clients and prospects with updates on new listings, market trends, and relevant information.
• Creating and updating property listings on real estate websites, portals, and MLS(Multiple Listing Service) platforms.
• Inputting property details, client information, and leads into CRM (Customer Relationship Management) systems.
• Researching and identifying potential leads and prospects through online listings, social media, and other sources. Qualifying leads based on specific criteria.
• Updating and maintaining databases with accurate and current information.
• Responding to emails and inquiries from clients, prospects, and stakeholders.
• Ad hoc tasks as per client's specific requests.
Oct 2022
-
Present
Connect Electrical Services LLC
(Virtual Assistant)
• Receives inbound calls from prospects who wish to get quotations on their requests forelectrical projects, repairs,
assessments, and inspections.
• Responds to email inquiries while providing round-the-clock client satisfaction. Ensuresbusiness sales and revenue growth by proactively making follow-ups calls and cold callingactivities, sending SMS messages, and mass mailing, with an end goal of getting atechnician appointment.
• Acts as first point of contact for customers who requests for appointments andescalates properly when necessary.
• Monitors prospecting activities on omni-channel sources and responds to within a customer-centric timeframe.
My Services
Customer Service Support
I can do inbound and outbound calls while maintaining top-notch customer satisfaction.
Graphic Design
I can elevate your brand's visual identity with my graphic design services tailored to your unique needs.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Specialist
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Testimonials
Joy Harris
"Just wanted to thank you for your attention to detail and being to prompt and getting to customers. I appreciate it"
Annabelle Ramos
"I just want to thank you again sincerely for your help and effort, you're definitely a great addition to the team!"