Jean Verlie

Professional Virtual Assistant
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Contact Information
  • vajean2024@gmail.com
  • Cavite, Philippines
  • +63 9165691881
About

I am a motivated and results-driven social media manager with experience creating and putting into practice effective social media strategy for a variety of businesses and organizations. I am committed to producing quantifiable outcomes in a quickly changing digital environment. I am passionate about utilizing the power of social media to increase engagement, build brand awareness, and generate leads.

Experience
2024 - 2025

Customer Service Associate

Providing expert support to policyholders. Skilled in handling inquiries, processing claims, and assisting customers with policy details and payments. Committed to resolving concerns efficiently while ensuring compliance with industry regulations and protecting sensitive client information.

2022 –2024

Customer Support

Proficiently handle customer inquiries, expertly address policy concerns, streamline claims processing, maintain detailed records, offer comprehensive coverage information, and consistently deliver a seamless and satisfying experience for policyholders.

2021 - 2022

Social Media Manager

Formulate, implement, and continually enhance social media strategies to align seamlessly with the organization's objectives, ensuring meticulous brand coherence and congruence.

2020 - 2022

Technical Support Representative

Tasked with aiding customers in resolving technical issues, diagnosing problems, and offering solutions for hardware, software, and network-related challenges, all while maintaining a high standard of customer service.

2019 - 2020

Social Media Manager / Layout Designer

Showcase the photobooth's capabilities through high-quality, visually appealing photos.

2018 - 2020

Social Media Manager

Monitor social media performance, gather insights, and provide regular reports to track engagement and the effectiveness of our digital efforts.

2016 - 2019

Customer Service Representative

In my capacity as a Customer Service Representative, I was responsible for aiding customers with their inquiries, resolving issues, processing orders, and meticulously maintaining records, all while prioritizing a positive customer experience