2017
Bachelor of Science in Tourism Management
STI College DASMA
About Me – Your Lead Generation VA
Hi, I’m Jeraldine! I’m an entry-level Virtual Assistant with a passion for lead generation. I recently completed training in LinkedIn outreach, cold emailing, and email marketing automation, and I’m excited to put these skills to work for your business.
With 3 years of experience in customer service, I’m organized, dependable, and eager to support your growth. If you’re looking for someone who’s ready to learn and committed to helping you succeed, let’s connect!
Core Competencies
Versatile skills empowering effective communication, problem-solving, and digital assistance.
Communication Skills
Research and Analytical Skills
Technical Skills
Organizational Skills
Problem Solving and Adaptability
Creative and Strategic Skills
Certificates
My Experience and Education
2020
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2022
Teleperformance Inc
(Customer Service Representative)
Uses a live chat support system to offer online customer care. Utilizing online chat platforms to answer inquiries, handle payment problems, or assist consumers with order placement are example of general duties.
2018
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2019
Concentrix
(Customer Advisor II)
Supports customer service and the handling of ad hoc issues relating to the client's goods or services. Handling inquiries in a fair, timely, professional, empathetic, and appropriate for the needs of the audience.
My Services
Lead Generation
B2B/B2C lead gen, email list building, CRM management, cold outreach support, and lead scraping.
Virtual Assistance
General administrative support, including email management, scheduling, and data entry.
Social Media Management
Developing and executing social media strategies, creating content, and managing engagement across platforms.
Customer Service Support
Providing customer support via phone, email, or chat, handling inquiries, and resolving issues effectively.