Hi! I'm Jazelle. But I go by Jazz. I'm a mother of two beautiful children and have been married for 6 years.
I have worked as a customer service representative, technical support specialist, ESL tutor, and a QA specialist. Being able to work in various fields helped me grow and gain knowledge as an individual. I've always been a go-getter who welcomes the challenge of meeting the needs of a growing business. I am passionate, goal-driven, fast-learner, and a team player. I like
University of Perpetual Help System-Dr.Jose G. Tamayo Medical University
• Evaluated random classes of global tutors each month.
• Assessed tutors’ soft skills and teaching methodology to ensure that the guidelines and protocol were followed.
• Set and focused on the standard/ideal call flow that were helpful for tutors who conduct classes.
• Coordinated with other admins to solve specific concerns in relation to QA protocol.
• Reported audio issues and class concerns to IT department.
• Responded to QA related concerns—especially to those tutors who got a failing QA score.
• Validated low star ratings classes forwarded by HQ.
• Notified QA Head of class problems and assisted with rectification.
• Collaborated effectively with the team to implement improved quality classes.
• Responded to QA disputes forwarded by tutors to address their queries and concerns.
• Validated classes that were requested for refund.
• Taught English to Korean students.
• Provided timely grammar and pronunciation corrections during the class.
• Submitted detailed lesson memo for each class conducted.
• Helped clients with their concern particularly with their devices.
• Walked the clients through the process of solving on their accounts/phones.
• Performed troubleshooting to narrow down specificity that will lead to solving the issue.
• Responded to concerns and queries of clients related to the repair status of their device.
• Provided exceptional customer service—resolving technical concerns accurately and efficiently within agreed timeframes.
• Used excellent listening skills to obtain and note all information of customer issues, helping to solve problems more effectively.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.