2017
Bachelor of Science in Computer Engineering
Southern Leyte State University
About Me
I have extensive experience in email, technical support, chat, and customer service. I've been utilizing social media platforms for a while, and to hone my abilities, I underwent intense social media management training and general virtual assistant training. I'll make use of my resources and skills to support your business expansion. I'm also a focused individual that is open to new learning possibilities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
October 2021
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August 2022
Transparent BPO
(Sales Development Representative)
Offer assistance with the leads' health insurance application.
April 2019
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September 2021
TELUS International Philippines
(Customer Service Representative, Email & Chat Support, and Technical Support Representative)
CSR: Assist customers regarding their online dating profile problems. Email/Chat Support: Provide assistance to members on their booking schedules for gyms, fitness, and wellness. TSR: Provide resolution to the members' email technical problems.
July 2017
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March 2019
Concentrix Philippines
(Sales Associate I)
Offer 24/7 Technical Support to our customers with their computer-related problems including software and hardware issues.
Services Offered
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.