2016
Technical Teaching Education
Oas Community College
More Info About Me
As a Virtual Assistant, my goal is to provide exceptional support to my clients by efficiently managing their tasks and responsibilities, effectively communicating with them, and continuously improving my skills and knowledge to meet their evolving needs.
Specifically, I aim to:
Deliver prompt and accurate administrative support, such as managing emails, scheduling appointments, and organizing files, to ensure my clients' productivity and efficiency.
Maintain clear and consistent communication with my clients, promptly responding to their queries and concerns, and keeping them updated on progress.
Continuously improve my knowledge and skills by staying up-to-date with the latest tools and technologies, and seeking feedback from my clients to enhance my performance.
Build strong and long-lasting relationships with my clients based on mutual trust, respect, and professionalism.
Always prioritize my clients' interests and needs, and strive to exceed their expectations in all aspects of my work.
My Skills and Competencies
Escalation Expert
Customer Success Representative
Social Media Management
SEO Expert
Data Entry
Content Creator
Copy Writer
Certificates
My Experience and Education
2022
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2022
Furrlio and Lavyio (Etsy Store)
(Customer Success Representative)
-As a Customer Success Representative at an Etsy store, my primary responsibility is to ensure that our customers have a positive experience with our products and services. I work closely with customers to provide support, answer questions, and resolve issues related to their orders.
-My role involves responding to customer inquiries through various channels, including email, phone, and social media. I am responsible for providing accurate and timely information about our products, shipping, and return policies, as well as resolving any issues related to lost or damaged items, incorrect orders, or other customer concerns.
-I work closely with our product and operations teams to ensure that customers are satisfied with their purchases and receive high-quality products. I also monitor customer feedback and communicate it to the appropriate departments to help improve our products and services.
2022
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00
Concrete Contractor
(Content Writer)
As a content writer in a concrete contractor company, my role is to craft engaging and informative content that educates and informs clients and potential customers about our services, expertise, and industry trends. As a skilled writer, I have a keen eye for detail and a deep understanding of the principles of persuasive and effective writing. I am able to distill complex technical information into accessible and engaging content that resonates with readers.
2019
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2022
Bell Canada
(Case Manager | Escalation Expert)
-As a Bell Canada case manager, my primary responsibility is to oversee and coordinate the resolution of complex customer issues and complaints. I work closely with customers, and Bell Canada support teams to identify and resolve issues promptly and efficiently.
-I am responsible for ensuring that all customer inquiries are addressed in a professional and courteous manner and that customer satisfaction is maintained throughout the resolution process. This involves listening to customer concerns, assessing the situation, and providing appropriate solutions to meet their needs.
-In addition to managing customer issues, I am responsible for maintaining accurate records of all customer interactions and ensuring that all service-level agreements are met. I also work closely with other departments within Bell Canada to identify opportunities for process improvements and to ensure that all customer-facing systems and processes are functioning effectively.
-Overall, as a Bell Canada case manager, my goal is to provide exceptional customer service and to ensure that all customer issues are resolved quickly and efficiently.
2018
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2019
Hilton Hotels and Resort
(Reservation Specialist | Consultant)
As a Reservation Specialist or Consultant for Hilton Hotels, my primary responsibility is to assist customers with their hotel reservations and provide them with exceptional customer service. My role is critical in ensuring that guests have a positive experience from the initial booking process to their stay at the hotel.
2017
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2017
Amazon US Retail
(Customer Service and Technical Support)
As an Amazon Customer Service and Technical Support representative, my primary responsibility is providing prompt and efficient assistance to customers with inquiries or issues related to their Amazon accounts, orders, or products. I am responsible for answering phone calls and responding to emails and chats.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Content Writing
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Customer Success Representative
Ensure positive experiences by supporting, addressing concerns and achieving customers goals #customersuccess