2018
Bachelor of Science in Information Technology.
City of Malabon University
More Info About Me
I would prefer calling it instead. I’m transgender po would like to know more about VA. Been working on BPO industry for 4 years now and would like to have the right skills to learn about Virtual Assistant.
Hello I’m Jao and I would like to explore new things and take challenges. I love to learn and continue learning new ideas and sipping matcha whenever I have free time to wonder.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Everise
(Customer Service Representative | Amazon Customer Service.)
Provide excellent customer service experience and resolve customers problem within the calls without putting too much customer’s effort.
2018
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2021
Concentrix
(Customer Service Representative | Reauthorizations Department.)
Manage calls by listening carefully to customers concern and assist them with empathy. Help them understand the issues of their credit or debit cards and collect their payments on time. Finish work queue’s by calling all customers who failed to make payments on time.
December 2021
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December 2022
Cookie Heaven
(Social Media Manager)
responsible for creating, managing and implementing a company's social media strategy in order to increase brand awareness, improve marketing efforts and engage with customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.